Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Galina Wilmes

Panama City,FL

Summary

Hardworking and motivated Manager with 20+ years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager

Five Guys
Panama City, FL
05.2016 - 12.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Manager

Mcdonalds, Costa Family
Panama City , FL
05.2002 - 04.2016
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Bachelor of Arts - Primary Education

University Of Ruse Angel Kanchev
Ruse, Bulgaria
06-2007

Skills

  • Workforce Management
  • Staff Development
  • Operations Management
  • Performance Management
  • Policy Implementation
  • Team Leadership
  • Time Management
  • Staff Management

Certification

ServSafe Certified

Basic Shift Management Certified

Advanced Shift Management Certified

Languages

Bulgarian
Native/ Bilingual
English
Professional

Timeline

Manager

Five Guys
05.2016 - 12.2023

Manager

Mcdonalds, Costa Family
05.2002 - 04.2016

Bachelor of Arts - Primary Education

University Of Ruse Angel Kanchev

Similar Profiles

CREATE PROFILE
Galina Wilmes