Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Garcelle Williams

Groveland,FL

Summary

Driven Digital Shopper at Walmart, I leveraged communication and organization skills to enhance customer satisfaction and streamline e-commerce operations. Mentored juniors, optimized returns, and maintained cutting-edge service strategies, significantly boosting efficiency and fostering customer loyalty through proactive engagement and creative problem-solving. This is mainly my work achievements. Personally my biggest achievement is graduating college and moving up north to fulfill a lifestyle where I’m not heavily dependent on my mom. My mom is from Cleveland, OH and moved to Florida to purse a lifestyle that she didn’t have. She came from the projects and built a life for me that is very luxury for most. My position in life is to maintain the lifestyle that I’m living and do better. My motivation is very different and goals and morals too. I want to work in a job a genuinely love and it so happens to make a lot of money. My mom didn’t have that luxury it was either swim or drown. I do and I appreciate it everyday that she supports me. I can be hard on myself, but taking a big leap to move up here is the biggest blessing and achievement I’ve ever done. My mom is the type to save me, but I’m slowing growing into the woman that my mom would be very proud of. God has sent me to break generational curses and I’m her in the fleas attending a school in Toledo Ohio.

Overview

1
1
year of professional experience

Work History

Digital Shopper

Walmart
01.2022 - 04.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Tracked substitutions and informed customers of changes.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Implemented an efficient returns process that minimized customer dissatisfaction and maximized cost savings for the business.
  • Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.
  • Created attractive displays to attract more customers and increase sales.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

Cosmetic Science - Pharmaceutical Science (Cosmetic Science)

University of Toledo
Toledo, OH

N/A -

South Lake High School
Groveland, FL

Skills

-communication

- organization

-pay close attention to details

- resourceful

  • Upbeat and Outgoing Attitude
  • Advertising and marketing
  • Problem-Solving
  • Physical Stamina
  • Teamwork and Collaboration
  • Creative Thinking
  • Activity Planning
  • Project Planning
  • Organizing and Preparing Meetings
  • Event Planning
  • Event Setup

Languages

Spanish
Limited Working

Timeline

Digital Shopper

Walmart
01.2022 - 04.2023

Cosmetic Science - Pharmaceutical Science (Cosmetic Science)

University of Toledo

N/A -

South Lake High School
Garcelle Williams