Garcia Isaacs
Lauderhill,FL
Summary
Dynamic leader with proven expertise in staff management and team leadership honed at Dunkin Donuts. Excelled in enhancing customer satisfaction and resolving conflicts, fostering a culture of continuous learning and collaboration. Skilled in time management and staff development, significantly improving business performance through strategic adjustments and employee engagement. Manage food safety and facility cleanliness to improve customer service.
Overview
12
12
years of professional experience
Work History
Manager
Dunkin Donuts
10.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- monitored facilities and food resources through food safety and dedication of my job position.
Education
High School Diploma -
Smart Horizons Career Online Education
Fort Lauderdale, FL08.2022
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
- Staff Development
- Schedule Preparation
- Training and Development
- Employee Coaching and Mentoring
- Task Delegation
- Staff Training
- Active Listening
Timeline
Manager
Dunkin Donuts
10.2012 - Current
High School Diploma -
Smart Horizons Career Online Education
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