Garda Buah
Woodbridge,VA
Summary
Results-driven IT professional with an Associate of Applied Science in Cyber Security and a Network Administration Certification. Skilled in Microsoft word, project management, and troubleshooting. Demonstrates a proven track record in mobile technology and front desk services, showcasing strong customer support and collaboration skills. Committed to delivering exceptional technical solutions, and enhancing operational efficiency. Currently working towards gaining more IT experience and certification's and bachelors in Cyber Security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hire One Staffing Agency
Washington, DC
01.2023 - Current
- Managind responsibilities, including answering phone calls, managing security footage, and sorting 100 packages daily, leading to a 100% improvement in building requests.
- Utilizing ticketing systems to escalate tenant complaints, creating processes that ensure a seamless experience for residents while enhancing property support requests.
- Collaborating with building maintenance to facilitate resolution, ensuring the building's maintenance is consistently at a high standard, contributing to improved tenant satisfaction.
Mobile Technician
T-Mobile
Occoquan, VA
01.2022 - 01.2023
- Provided technical support to end users experiencing issues with computers, software applications, and printers.
- Maintained hardware and software inventory by updating software applications and performing maintenance on hardware devices.
- Provided guidance, including technical documentation, to users on how to use hardware devices.
Help Desk Intern
Anser
Falls Church, VA
01.2020 - 03.2020
- Provided technical support to end users experiencing issues with computers, software applications, and printers.
- Maintained hardware and software inventory by updating software applications and performing maintenance on hardware devices.
- Provided guidance, including technical documentation, to users on how to use hardware devices.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
08-2023
Skills
- Microsoft Word
- Troubleshooting skills
- Customer Support
- Ticketing System
- Administrative Support
- Front Office Support
- Inventory Oversight
Languages
Fluent in English & Twi
Certification
Northern Virginia Community College Network Administration Certification
United States Department of Defense Counter Intelligence Certification
Comptia Security + In Progress
Year Up
One-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship. My Information Technology training includes taking virtual classes that discuss topics like network and hardware troubleshooting, gaining exposure to languages like HTML and Python, and well as learning network concepts.
Timeline
Front Desk Agent
Hire One Staffing Agency
01.2023 - Current
Mobile Technician
T-Mobile
01.2022 - 01.2023
Help Desk Intern
Anser
01.2020 - 03.2020
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Northern Virginia Community College Network Administration Certification
United States Department of Defense Counter Intelligence Certification
Comptia Security + In Progress
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