Garland Erb
Anchorage,AK
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Rugged Brews. Skilled in problem-solving and teamwork, adept at managing tasks and resolving issues promptly. Successfully marketed businesses on social media, demonstrating media literacy.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Flight Deck Pizzeria
12.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Answered phone calls and took orders at the restaurant.
Assistant Property Manager
FSBO System
05.2024 - 09.2024
- Cleaned, repaired, and curated the property for the best experience possible for our guests.
- Enhanced customer satisfaction by efficiently resolving issues in a timely manner.
Barista
Rugged Brews
04.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Open and closed the till, and handled money daily.
- Marketed our business using social media platforms, such as Instagram and TikTok.
Server
Haagen Dazs
10.2022 - 02.2023
- Served ice cream and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Kaladi Brothers Coffee Co
05.2021 - 02.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Education
Bachelor of Science - Biology
Clark Honors College, University of Oregon
Eugene, OR06-2028
High School Diploma -
South Anchorage High School
Anchorage, AK05-2024
Skills
- Customer service
- Valid Driver's license
- Problem-solving
- Teamwork
- Dependable
- Attention to detail
Timeline
Delivery Driver
Flight Deck Pizzeria
12.2024 - Current
Assistant Property Manager
FSBO System
05.2024 - 09.2024
Barista
Rugged Brews
04.2023 - 05.2024
Server
Haagen Dazs
10.2022 - 02.2023
Barista
Kaladi Brothers Coffee Co
05.2021 - 02.2022
Bachelor of Science - Biology
Clark Honors College, University of Oregon
High School Diploma -
South Anchorage High School
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