Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Garret Manning

Allensville,PA

Summary

Results-driven Strategic Account Representative with a proven track record in managing strategic accounts, enhancing client satisfaction, and fostering long-term relationships. Expertise in cross-functional collaboration and delivering tailored solutions that meet client needs.

Overview

21
21
years of professional experience

Work History

Strategic Account Representative

D&H
Harrisubrg, pa
08.2018 - Current
  • Developed strong relationships with key clients to understand their needs.
  • Managed strategic account portfolios to ensure client satisfaction and retention.
  • Collaborated with cross-functional teams to deliver tailored solutions for clients.
  • Conducted regular account reviews to assess client service and support requirements.

Q&A Analyst

Pennsylvania Higher Education Assistance Agency, PHEAA
Harrisburg, PA
02.2017 - 07.2018
  • Adhered to company policies regarding data protection and confidentiality.
  • Evaluated CSR calls to ensure adherence to vendor guidelines and maintain high customer service standards.
  • Ensured loan servicer communications to students met document standards and contained correct information.

Customer Service Representative

Pennsylvania Higher Education Assistance Agency, PHEAA
Harrisburg, PA
03.2007 - 02.2017
  • Assisted students with financial aid applications and inquiries.
  • Managed incoming calls and resolved customer service issues.
  • Educated clients on loan repayment options and programs.
  • Collaborated with team members to improve service delivery processes.
  • Documented customer interactions in the case management system.
  • Trained new employees on customer service protocols and procedures.
  • Maintained knowledge of federal regulations affecting student aid programs.
  • Provided expert assistance to employees via helpline, ensuring accurate dissemination of information and fostering confidence.
  • Handled escalated complaints with a focus on timely resolution and maintaining service excellence.

Sales rep/Inventory specialist

Best buy
Harrisburg, PA
08.2004 - 09.2010
  • Assisted customers in selecting products that fit their needs.
  • Participated in team meetings to discuss sales strategies and promotions.
  • Educated customers on current technology trends and product updates.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Strategically set up product displays to optimize store layout and maximize sales opportunities.
  • Restocked products efficiently to ensure optimal inventory levels.
  • Implemented strategic measures to prevent inventory loss, enhancing overall stock management.

Education

High School Diploma -

Millersburg High School
Millersburg, PA
06-2003

Skills

  • Decision-making
  • Training & Development
  • Strategic planning
  • Customer relationship management
  • Account management
  • Training development

Affiliations

  • Active and enjoys competing formerly in MMA/BJJ competitions and currently in high level Volleyball tournaments.
  • Enjoy strategic Board games with friends including Worker placement and Resource management style of games

Accomplishments

  • Employee of the month at both PHEAA and D&H
  • Won multiple internal SPIFF (highest sales leader) competitions at D&H varying in competitions running Monthly, Quartely, and Yearly in length.

References

References available upon request.

Timeline

Strategic Account Representative

D&H
08.2018 - Current

Q&A Analyst

Pennsylvania Higher Education Assistance Agency, PHEAA
02.2017 - 07.2018

Customer Service Representative

Pennsylvania Higher Education Assistance Agency, PHEAA
03.2007 - 02.2017

Sales rep/Inventory specialist

Best buy
08.2004 - 09.2010

High School Diploma -

Millersburg High School

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