Kimberly Leccia
Denton,NC
Summary
Results-driven veterinary operations and corporate accounts management with extensive experience with coaching and developing a team of 15+ direct reports, strengthening hospital partnerships, and driving operational excellence across complex organizations. Proven ability to align clinical teams, corporate stakeholders, and field leadership to improve service delivery, compliance, and customer satisfaction while driving revenue growth. Recognized for transparent leadership, data-driven decision-making, multi-tasking and cross functional collaboration.
Overview
6
6
years of professional experience
Work History
Strategic Account Representative
Antech
05.2024 - Current
- Exceed outbound call performance metrics while building strong partnerships that translated into qualified opportunities and sustained sales growth.
- Analyze account performance data to identify growth opportunities and improve service delivery.
- Collaborate with cross-functional teams to align services with client needs and expectations.
- Proactively resolve escalations and service challenges to preserve trust and prevent account attrition.
- Partner with VPs and C-suite executives to improve hospital performance metrics and transition facilities to our in-house diagnostic.
Practice Manager
Falconbridge Animal Hospital / Mission Veterinary Partners
Durham, NC
11.2021 - 05.2024
- Led strategic growth from a single-doctor practice to a five-doctor operation through targeted recruiting, marketing, onboarding and workflow optimization.
- Spearheaded post-fire hospital rebuild, implementing client communication strategies that restored trust and reengaged the client base.
- Managed and developed 15+ direct reports across clinical, technical and client service teams.
- Played a key role in preparing the hospital for merger and acquisition, including operation readiness, documentation, and team communication.
- Established new standardized processes and training to support consistency across a growing team. Successfully guided the hospital through AAHA accreditation and ensured 100% of staff obtained Fear Free Certification.
- Leveraged performance metrics, trend analysis, and KPI’s to guide team strategy, optimizing hospital performance and patient-focused care.
- Oversaw financial performance including budgeting, forecasting, expense management, and revenue reporting.
- Fostered a high-performance culture emphasizing transparency, coaching, and continuous improvement.
Practice Manager
Havelock Animal Hospital
Havelock, NC
04.2020 - 11.2021
- Transformed an under-structured practice into an organized, scalable operation of supporting rapid growth.
- Led strategic growth from a two-doctor practice to a four-doctor operation.
- Built a culture of continuous learning through cross-training, coaching, and performance feedback.
- Improved staff competency, confidence, and engagement through consistent training and leadership.
- Designed and delivered onboarding and training programs focused on product knowledge, client communication, and service excellence.
- Conducted outbound outreach to shelters, rescues, boarding facilities, and grooming businesses, generating referral partnerships and expanding hospital presence.
Education
BBA - Business Administration And Management
University of Mount Olive
Mount Olive, NCSkills
- Team Leadership (15 Direct Reports)
- Strategic planning and execution
- Data-driven decision making
- Operational optimization
- Employee engagement and retention
- Policy implementation and compliance
- Veterinary & Diagnostic Sales Strategy
- Coaching, Training & Development
- KPI Tracking & Sales Analytics
- Relationship-driven account growth and management
- Cross-Functional & Executive Collaboration
Timeline
Strategic Account Representative
Antech
05.2024 - Current
Practice Manager
Falconbridge Animal Hospital / Mission Veterinary Partners
11.2021 - 05.2024
Practice Manager
Havelock Animal Hospital
04.2020 - 11.2021
BBA - Business Administration And Management
University of Mount Olive
Fear Free
Certified in evidence-based methods to minimize fear, anxiety, and stress (FAS) in companion animals, enhancing patient safety, client trust, and clinical outcomes.