Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Blake

Cordova,IL

Summary

Results-driven insurance professional with a focus on customer service, risk mitigation, and revenue generation. Proven ability to enhance client satisfaction through streamlined processes and comprehensive support.

Overview

12
12
years of professional experience

Work History

Insurance Agent

Allstate Insurance Companies
Bettendorf, IA
07.2024 - Current
  • Developed comprehensive insurance policies tailored to client needs and risk profiles.
  • Conducted thorough market analysis to identify competitive coverage options for clients.
  • Provided ongoing support and education to clients regarding policy details and claims processes.
  • Streamlined client onboarding process, enhancing overall customer satisfaction and retention rates.

Team Manager

AT&T Mobility
Davenport, IA
06.2016 - 07.2024
  • Led cross-functional teams to enhance operational efficiency and meet service delivery goals.
  • Developed training programs to optimize staff performance and improve customer engagement strategies.
  • Implemented process improvements that reduced response times for customer inquiries and technical issues.
  • Analyzed market trends to inform strategic decision-making and align team objectives with organizational goals.
  • Fostered a culture of collaboration through regular team meetings and performance feedback sessions.

Team Manager

US Cellular Wireless
Dubuque, IA
08.2014 - 06.2016
  • Managed scheduling and resource allocation to ensure optimal coverage during peak operational periods.
  • Utilized CRM systems to track performance metrics and identify areas for improvement in customer service delivery.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Education

High School Diploma -

Riverdale High School
Port Byron, Illinois
05-2004

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Risk mitigation
  • Revenue generation

Timeline

Insurance Agent

Allstate Insurance Companies
07.2024 - Current

Team Manager

AT&T Mobility
06.2016 - 07.2024

Team Manager

US Cellular Wireless
08.2014 - 06.2016

High School Diploma -

Riverdale High School