Garrett Kirkland
San Antonio,TX
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Courtyard by Marriott
San Antonio, TX
08.2023 - Current
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
Front Desk Agent
Hilton Home2 Suites
Katy, TX
11.2022 - 08.2023
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Maintained cleanliness of lobby area at all times.
Brake Technician
Brake Check
College Station, TX
05.2021 - 11.2022
- Replaced brake pads, shoes, drums, rotors and calipers.
- Inspected, tested and adjusted brakes on vehicles to ensure proper performance.
- Maintained records of work completed on each vehicle in a computerized database system.
Cashier
HEB Grocery Store
Tomball, TX
04.2019 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Bachelor of Arts - Business Administration
UTSA
San Antonio, TX12-2024
High School Diploma -
Hockinson High School
Brush Prairie, WA05-2021
Skills
- Hospitality services
- Guest check-in and check-out
- Cash control
- System updates
- Rate changes
- Team building and supervision
- Property management systems
Certification
- Driver's License
- TABC
- Food Handlers & Safety
Languages
English
Full Professional
Spanish
Elementary
Timeline
Front Desk Supervisor
Courtyard by Marriott
08.2023 - Current
Front Desk Agent
Hilton Home2 Suites
11.2022 - 08.2023
Brake Technician
Brake Check
05.2021 - 11.2022
Cashier
HEB Grocery Store
04.2019 - 01.2021
Bachelor of Arts - Business Administration
UTSA
High School Diploma -
Hockinson High School
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