Garrett McKenzie
College Station,TX
Summary
Dedicated and results-oriented manager with over 20 years of experience in high-volume, fast-paced restaurant, café, and retail operations. Proven track record of success in driving operational efficiency and profitability. Skilled in leading and developing responsive teams through effective training and mentorship. Recognized for strong organizational and interpersonal skills, with a genuine passion for delivering exceptional guest service. Possess ServSafe and TABC certifications, ensuring adherence to industry regulations and maintaining a safe environment for both staff and customers.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Hopdoddy Burger Bar
College Station, TX
02.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets
- Trained, coached and mentored staff to support smooth adoption of new Type program.
Area/ General Manager
Panera Bread
05.2011 - 05.2017
- Responsible for manager evaluation, training, P&L, and scheduling managers
- Conduct pre-shift meetings and weekly manager meetings to ensure organizational efficiency
- Optimize our profits by controlling food, beverage, paper cost, and labor cost on a daily basis
- Supervised 4 assistant managers and a staff of 55
- Maintained a high level of food quality and sanitation, posted top scores in all food safety inspections with a score of 98% in Steritech, Ecosure
- Also received PLATINUM & GOLD standard from Panera Corporate
- Directed all local marketing efforts
- During my tenure sales increased from $2.5 million to $3.3 million annually, with over a 30% increase in catering sales.
Multi Unit Manager
Texas A&M University
01.2008 - 05.2011
- Responsible for recruiting, interviewing, hiring, and training qualified personnel to ensure an efficient and enjoyable work environment
- Perform daily duties consisting of deposits and cash handling with an average daily sales of $30,000; serving more than 4,000 customers daily
- 3500-$5000 hourly sales
- Redesigned layout and menus for pasta bar and salad bar in order to halt rampant waste
- Unify employees to create a cohesive, cooperative team committed to guest service and optimum profitability
- Supervise and motivate 60 plus employees daily, total of 120 plus employees in multi units across campus
- Oversee inventory, ordering, food sanitation and quality control of food products
- Developed a menu, manage, and train staff for a Mexican food concept; sales topping more than $275,000 in four months.
Assistant General Manager
Little Caesars Pizza
03.2004 - 01.2008
- Responsible for team development through interviewing, hiring, and training
- Managed store operations including daily reports and weekly inventory
- Facilitated daily food preparations to accommodate customers in a timely manner
- Oversaw cash handling and daily deposits of excess to $3,000
- Built relationships with customers to ensure repeat visits, helped reach sales goals through excellent personal customer service.
Education
Hospitality/ Restaurant Management - Hospitality
Southern New Hampshire University
Hooksett, NH05.2001
Cisco Junior College
05.1999
Skills
- Workload Planning
- Operational Efficiency
- Strategic Vision
- Government Rules and Regulations
Timeline
General Manager of Operations
Hopdoddy Burger Bar
02.2018 - Current
Area/ General Manager
Panera Bread
05.2011 - 05.2017
Multi Unit Manager
Texas A&M University
01.2008 - 05.2011
Assistant General Manager
Little Caesars Pizza
03.2004 - 01.2008
Hospitality/ Restaurant Management - Hospitality
Southern New Hampshire University
Cisco Junior College