Garry Williams
Glendale,AZ
Summary
Dynamic Operations Manager with a proven track record at Restaurant Technologies Inc., excelling in performance monitoring and team leadership. Mastered process improvement, significantly enhancing productivity and customer satisfaction. Skilled in inventory management and staff development, adept at driving operational excellence and achieving key performance metrics. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
19
19
years of professional experience
Work History
Operations Manager
Restaurant Technologies Inc.
Phoenix, AZ
03.2006 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel per HACCP and company policies.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Accomplished meeting company goals by reducing chronic customer calls by 26%.
- Increased incentivized bonuses by meeting company metrics quarterly and annually.
Education
High School Diploma -
Springfield Gardens
Queens, NY06-1996
Skills
- Performance monitoring
- Production
- Performance reporting
- Process improvement strategies
- Report generation
- Inventory management
- Performance management
- Team building/leadership
- Goal setting
- Assignment delegation
- Staff development
- Multi-unit operations management
- Work flow planning
- Operations oversight
- Onboarding and orientation
- Operations management
- Staff retention
- Performance evaluations
- Customer service
Accomplishments
- Lead Tech for Long Island Depot for 10+ Yrs.
- Promoted To Ops Manager and Moved to the Westcoast to Manage operations for 2 Depots Phoenix and Las Vegas
References
References available upon request.
Timeline
Operations Manager
Restaurant Technologies Inc.
03.2006 - Current
High School Diploma -
Springfield Gardens
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