Gary Bertrand
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Representative
ASSISTENZA INTERNATIONAL
MONTREAL, QC
03.2023 - 10.2024
- Displayed patience and understanding when dealing with difficult situations.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Resolved customer complaints and issues promptly, and professionally.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Customer Service Representative
SIMPRO SOLUTIONS
Montreal, Quebec
10.2015 - 02.2023
- Helped clients who called to ask about the benefits and features of their memberships
- Convinced clients calling to cancel to retain their memberships by explaining the advantages of their membership
- Dealt with clients calling because they were victims of fraud or identity theft
- Transferred calls to restoration department, gave client's information and circumstances in order to initiate a fraud or identity theft report
Customer Service Representative
AIMIA CANADA
Montreal, Quebec
07.2013 - 07.2015
- Answered calls from clients who had questions regarding items on their credit report
- Helped clients who wanted to register their credit cards and documents in our data base
- Took details from clients who called saying their credit cards had been lost or stolen
- Notified institutions to initiate a lost or stolen card report on behalf of the clients
Timeline
Bilingual Customer Service Representative
ASSISTENZA INTERNATIONAL
03.2023 - 10.2024
Customer Service Representative
SIMPRO SOLUTIONS
10.2015 - 02.2023
Customer Service Representative
AIMIA CANADA
07.2013 - 07.2015
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