Summary
Work History
Education
Skills
Timeline
pwb
Gary Cates

Gary Cates

Graham ,North Carolina

Summary

Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Deli Clerk

Jersey Mike's Subs
2138 S Church St, Burlington NC 27215
03 2024 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.

Warehouse Worker / Delivery Driver

Ferraro Foods
2031 Park Center Dr, Mebane, NC 27302
10 2021 - 09 2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Strapped items down over protective padding to secure throughout transportation.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Deli Clerk

SUBWAY®Restaurants
817 S Main St, Graham, NC 27253
01 2020 - 10 2021
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Learned other teammates' work tasks to train as backup.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Offered samples of new products to customers, directly contributing to higher product visibility and sales.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
  • Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers.
  • Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
  • Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Prepared custom order requests for special events, receiving positive feedback for quality and service.
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
  • Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
  • Implemented creative display techniques for deli items, increasing sales through visual appeal.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
  • Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
  • Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
  • Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.

Education

Diploma - World History Honors

Southern Alamance High school
06.2016

Skills

  • Equipment operation
  • Ordering procedures
  • Sales expertise
  • Interactive communication skills
  • Proper food handling
  • Cross-selling products and services
  • Food preparation and safety
  • Price tagging and shelf labeling
  • Equipment safety
  • Equipment monitoring
  • Food sales and promotion
  • Cash Handling
  • Cleanliness and sanitation
  • Sales proficiency
  • Store and brand promotion
  • Menu memorization
  • Performance improvement
  • Product merchandising
  • Beverage preparation
  • Cash register operation
  • Food preparations
  • Food running
  • Food safety standards
  • Inventory oversight
  • Accurate money handling
  • Hospitality service expertise
  • Point of Sale proficiency
  • Stocking and replenishing
  • Table setting knowledge
  • Point of sale operation
  • ServSafe
  • POS system use
  • Food arrangement
  • Food portioning
  • Ingredient inspection
  • Cleaning and organization
  • Inventory organization
  • Sandwich preparation
  • Order delivery practices
  • Kitchen maintenance
  • Recipes and menu planning

Timeline

Deli Clerk

Jersey Mike's Subs
03 2024 - Current

Warehouse Worker / Delivery Driver

Ferraro Foods
10 2021 - 09 2024

Deli Clerk

SUBWAY®Restaurants
01 2020 - 10 2021

Diploma - World History Honors

Southern Alamance High school

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