Gary Glauser
Southampton,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Fred Beans Family Of Dealerships
11.2008 - 03.2024
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Sales Manager
Chapman Automotive Group
02.2003 - 10.2008
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
Education
Bachelor of Arts - Science Education
Lasalle College
Philadelphia, PA06.1980
Skills
- Expense Control
- Customer Relationship Management
- Business Development
- Advertising and marketing
- Customer Retention
- Staff Supervision
- Financial Administration
- P&L Management
- Administrative Skills
- Performance Improvement
- Training and coaching
- Team training and development
Timeline
General Manager
Fred Beans Family Of Dealerships
11.2008 - 03.2024
General Sales Manager
Chapman Automotive Group
02.2003 - 10.2008
Bachelor of Arts - Science Education
Lasalle College
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