Gary Jenkins
Fort Worth,TX
Summary
Dynamic sales and customer service professional with a proven track record at Ferguson Superstore, adept at upselling and resolving client issues. Skilled in Microsoft Excel and effective communication, I consistently foster positive customer relationships, driving sales growth and enhancing client satisfaction through tailored solutions and proactive engagement.
Overview
9
9
years of professional experience
Work History
Delivery Driver
UPS
Tulsa, OK
11.2024 - 03.2025
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Contacted customers prior to delivery to coordinate delivery times.
- Handled merchandise in accordance with product handling standards.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Sales Representative
Ferguson Superstore
Broken Arrow, OK
01.2024 - 09.2024
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Set up meetings with potential clients and listened to their wishes and concerns.
Customer Service Representative
ALDI
Broken Arrow, OK
11.2019 - 12.2023
- Resolved customer complaints efficiently to ensure client satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Representative
HomeGoods
Fort Worth, TX
06.2016 - 08.2019
- Identified opportunities for cross-selling additional products and services.
- Analyzed customer feedback to improve products and services.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
College in Biblical Studies -
Rhema Bible Training College
Broken Arrow, OK11.2021
High school diploma -
Harvest Christian Academy
Watauga, TX05.2016
Skills
- Customer Service
- Upselling
- Computer Operation
- Technical Support
- Microsoft Excel
- Sales
- Communication Skills
- Point Of Sale Management
- Computer Networking
- Record keeping
- Documentation and reporting
Timeline
Delivery Driver
UPS
11.2024 - 03.2025
Sales Representative
Ferguson Superstore
01.2024 - 09.2024
Customer Service Representative
ALDI
11.2019 - 12.2023
Sales Representative
HomeGoods
06.2016 - 08.2019
College in Biblical Studies -
Rhema Bible Training College
High school diploma -
Harvest Christian Academy