Gary Larsen
Honolulu
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Cheeseburger In Paradise
05.2020 - 05.2026
- Developed and implemented training programs to elevate staff performance and efficiency.
- Oversaw daily operations, ensuring compliance with health and safety regulations across the venue.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
- Coordinated scheduling to maximize labor efficiency while maintaining high service standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Server/bartender/supervisor
Beach Club
05.2017 - 05.2020
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers to ensure consistent service standards.
- Managed tables efficiently, ensuring timely food delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate special requests and dietary needs.
- Resolved customer complaints promptly, improving overall guest retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/manager
Cheeseburger In Paradise
06.2006 - 05.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new servers on menu details, service protocols, and customer engagement techniques.
- Implemented upselling techniques that increased check averages and enhanced guest experiences.
Education
High School Diploma -
Walton Comprehensive High School
Marietta GaSkills
- Staff management
- Operations management
- Training and development background
- Employee scheduling
- Teamwork and collaboration
- Team leadership
- Employee development
- Delegating work
Accomplishments
- Supervised team of 70 staff members.
- Achieved guest satisfaction through effectively helping with steps of service.
- Documented and resolved staffing problems which led to higher morale and a better work environment.
Timeline
Assistant General Manager
Cheeseburger In Paradise
05.2020 - 05.2026
Server/bartender/supervisor
Beach Club
05.2017 - 05.2020
Server/manager
Cheeseburger In Paradise
06.2006 - 05.2017
High School Diploma -
Walton Comprehensive High School