Gary McPherson
Bothell,Wa
Summary
Dynamic telecommunications professional with extensive experience in developing and maintaining cutting-edge VoIP networks to enhance operational efficiency. A collaborative team player known for a results-driven mindset, consistently delivering high-quality solutions that adapt to evolving project requirements. Expertise includes system analysis, network management, and advanced problem-solving, emphasizing reliability and adaptability in fast-paced environments. Seeking a rewarding position in the VoIP and NG911 market to leverage skills and contribute to innovative telecommunications solutions.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Systems Engineer II
Comtech Telecommunications Corp.
04.2019 - 08.2025
- Provided Tier 3 support for NextGen 9-1-1 VoIP telephony signaling and voice networks across multiple states.
- Ensured high availability and minimal audio impairments for PSAP systems through expert troubleshooting and analysis.
- Mastered protocols such as TCP/IP and UDP/RTP, utilizing tools like Wireshark and NetScout for in-depth investigations.
Remote Engineer
Ribbon Communications
07.2006 - 02.2019
- Delivered exceptional on-site support for Ribbon Communications' largest customer, ensuring uninterrupted operations.
- Developed and executed detailed VoIP test cases, facilitating seamless integration with carrier equipment.
- Collaborated with clients to troubleshoot complex SS7, IP, SIP, and networking issues, significantly enhancing service reliability.
- 12 yrs 8 mos
Sales Engineer, Central/Southern US, Caribbean & Latin America
Sentito Networks
04.2003 - 06.2006
- Managed sales support for tier one, two, and three carriers across North America, the Caribbean, and Latin America.
- Delivered technical support for bids, RFIs, and RFPs, significantly enhancing proposal success rates.
- Conducted bilingual technical presentations, improving client understanding and satisfaction across diverse customer groups.
- 3 yrs 3 mos
Account Executive
Cirilium
06.2002 - 06.2006
- Developed strong relationships with distributors and key customers, enhancing sales channels.
- Managed the entire sales process, from presale meetings to customer support, ensuring seamless operations.
- Conducted comprehensive training sessions for distributors, improving product knowledge and sales effectiveness.
- 4 yrs 1 mo
Sales Engineer
Mockingbird Networks
09.1999 - 06.2002
- Conducted rigorous testing of new VoIP gateways to ensure optimal performance and reliability.
- Provided sales support for the Western Region and Latin America, enhancing customer engagement and satisfaction.
- Designed and tested network solutions tailored to client needs, improving overall system efficiency.
- 2 yrs 10 mos
Sales Engineer
Ascom Timeplex
04.1989 - 09.1999
- Transitioned from Field Engineer to Sales Engineer, enhancing technical sales capabilities.
- Delivered engaging technical presentations in both English and Portuguese, boosting customer engagement.
- Provided engineering support to account executives, driving successful sales strategies across multiple regions.
- 10 yrs 6 mos
NOC Technician
Comsat International
09.1986 - 04.1989
- NOC technician responsible for instantiation and maintenance of international voice and data circuits.
- 2 yrs 8 mos
Strategic Microwave Systems Repairman
US Army
08.1982 - 08.1986
- I proudly served my country from 1982 to 1986 spending the majority of that time as a Telecommunication Technician in Germany.
- 4 yrs 1 mo
Education
Certificate - Microwave Radio And Multiplexers
U.S. Army Strategic Microwave System Repairment
Ft. Gordon, Ga07-1983
Associate of Arts - Project Management
Bellows College
Bellevue, Wa08-2025
Skills
- Management
- Analytical problem solving
- Effective communication
- Strategic leadership
- Experience with NG911 implementation
- VoIP implementation expertise
- Project coordination
Certification
- Cisco CCNA expired 2023
- Certificate of Project Management Bellevue Collage
Languages
Portuguese
Native or Bilingual
Timeline
Systems Engineer II
Comtech Telecommunications Corp.
04.2019 - 08.2025
Remote Engineer
Ribbon Communications
07.2006 - 02.2019
Sales Engineer, Central/Southern US, Caribbean & Latin America
Sentito Networks
04.2003 - 06.2006
Account Executive
Cirilium
06.2002 - 06.2006
Sales Engineer
Mockingbird Networks
09.1999 - 06.2002
Sales Engineer
Ascom Timeplex
04.1989 - 09.1999
NOC Technician
Comsat International
09.1986 - 04.1989
Strategic Microwave Systems Repairman
US Army
08.1982 - 08.1986
Certificate - Microwave Radio And Multiplexers
U.S. Army Strategic Microwave System Repairment
Associate of Arts - Project Management
Bellows College
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