Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Merriam

Clarksville,TN

Summary

Highly-motivated and performance-driven with a passion for a new and challenging endeavor. Reliable and resourceful to ensure and maintain customer satisfaction. Organized individual that adheres to time management and deadlines. Great problem-solving skills with ability to diagnose technical issues. Eagerness to learn a new skill and/or trade in order to help improve ones self and others. Part-time student with flexible scheduling options. Skilled in adapting to new situations to best serve the organization. Excitement to learn and understand current industry standards and compliance requirements.

Overview

13
13
years of professional experience

Work History

Sales Associate

Walmart
Clarksville, TN
11.2020 - 06.2021
  • Assisted customers with self checkout
  • Monitored transactions and age-restricted sales
  • Maintained a clean customer/work environment
  • Theft prevention
  • Register technical support

Emergency Roadside Service Coordinator

Agero
Clarksville, TN
04.2017 - 11.2019
  • Dispatched roadside services to customers in need and maintained service assurance
  • Negotiated service prices with towing and roadside agencies
  • Documented accurate records of services provided for each client.
  • Addressed and resolved customer inquiries through effective communication over the phone.
  • Enabled access to comprehensive policy information
  • Delivered up-to-date information on services to increase customer satisfaction

Customer Service Representative

Convergys, AT&T
Clarksville, TN
04.2015 - 03.2017
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Effectively tracked orders from the point of initiation to final delivery
  • Customer complaints
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Sustained customer retention
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Delivery Driver

Carreca Enterprise DBA Pizza Hut
Oak Grove, KY
01.2010 - 04.2015
  • Received daily delivery instructions and route assignments from dispatch.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Collected inventory information for restocking and ordering of new product
  • Conducted regular checks to ensure adherence to food safety standards
  • Ensured that the store was kept organized and presentable at all times

Customer Service Representative

Convergys, AT&T
Clarksville, TN
07.2008 - 01.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Activated prepaid cellphone cards over the phone
  • Activated services for new customers
  • Kept detailed records of all interactions with customers

Education

High School Diploma -

Austin Peay State University
Clarksville, TN

Skills

  • Flexible Schedule
  • Sales Development
  • Customer Needs Assessment
  • Retail loss prevention
  • Payment Processing
  • Order Processing
  • Inventory Control
  • Time Management
  • Excellent communication skills
  • Problem-Solving
  • Building rapport
  • Positive and professional
  • Reading comprehension skills
  • Multi-tasking strength
  • Service-oriented
  • Teamwork and Collaboration
  • Superb time management

Timeline

Sales Associate

Walmart
11.2020 - 06.2021

Emergency Roadside Service Coordinator

Agero
04.2017 - 11.2019

Customer Service Representative

Convergys, AT&T
04.2015 - 03.2017

Delivery Driver

Carreca Enterprise DBA Pizza Hut
01.2010 - 04.2015

Customer Service Representative

Convergys, AT&T
07.2008 - 01.2010

High School Diploma -

Austin Peay State University
Gary Merriam