GARY MOSLEY
Melbourne,Florida
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Keyholder/Shift Leader Manager
ABC Fine Wine & Spirits
Satellite Beach, FL
11.2016 - 06.2022
- Coached crew members to optimize performance and motivate toward more efficient work.
- Assisted in sales and recommendations for customers
- Exercised composure under pressure and in escalated customer service scenarios.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
Car Detailer
Car Detailer, Top Dog Express Car Wash
Melbourne, Florida
08.2013 - 07.2015
- Trusted to drive customer vehicles
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained a regular list of high-end clientele due to exceptional service and outstanding pricing
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Shined vehicle windows and windshields to remove water spots.
Education
Associate of Arts - Business
Eastern Florida State College
Melbourne, Florida06.2019
Skills
- Team Building
- Cash Handling
- Schedule Management
- Training and Mentoring
- Inventory Controls
- Sales and Marketing
- Delegating Work
- Staff Management
- Critical Thinking
- Opening and Closing Procedures
Timeline
Keyholder/Shift Leader Manager
ABC Fine Wine & Spirits
11.2016 - 06.2022
Car Detailer
Car Detailer, Top Dog Express Car Wash
08.2013 - 07.2015
Associate of Arts - Business
Eastern Florida State College
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