Gary ONeal

Dallas,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service Representative

Aspira

12.2021 - Current

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Specialist

CarMax

08.2016 - 09.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Retail Sales Associate

Nordstrom

10.2012 - 08.2016

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

High School - General Studies

HL Richards, Oak Lawn, IL

06.1975

Skills

Call Center Operations
Staff Training
Active Listening
Sales Quota Achievement
Credit Card Payment Processing

Order Processing
Retail Sales Customer Service
Stocking and Replenishing
Closing Sales

Timeline

Customer Service Representative - Aspira

12.2021 - Current

Customer Service Specialist - CarMax

08.2016 - 09.2021

Retail Sales Associate - Nordstrom