Gary Rymarowicz
Avoca,PA
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Matt Burne Honda
Scranton, PA
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently for over 15 customers per day.
- Coordinated service appointments, ensuring timely execution of vehicle maintenance and repairs.
- Assisted multiple technicians with diagnostics, enhancing workflow and improving service delivery.
- Maintained accurate records of service transactions to support customer follow-ups and feedback collection.
- Implemented process improvements that streamlined service operations and reduced wait times for customers.
- Led initiatives to enhance customer satisfaction through personalized communication and follow-up strategies.
Assistant Service Manager
Conicelli Nissan
Conshohocken
06.2021 - 03.2025
- After a few months of working in the Business Development Center I had an opportunity to move over to our Nissan building to become an ASM for Nissan. I've very quickly moved into this area and became certified within a few months. I now am face to face with customers making sure their vehicles and needs are serviced quickly and to their likings. I handle an assortment of tasks for communicating with Insurance agencies, Nissan claims, customers and fleet companies when attempting to complete work in a time efficient way. I supply breakdowns of repairs, and work needed to make the experience as easy and understandable as possible.
Business Development Center
Conicelli Honda
Conshohocken
06.2021 - 03.2022
- After moving away from the food service industry, I gained a job scheduling appointments for Conicelli’s 5 dealership buildings. 2 Toyota, Honda, Nissan, and Hyundai. I aided in information requested by customers as well as aiding in creation of their appointments to visit the Service centers. I was also responsible for making sure certain parts were ordered by the separate parts departments via email to ensure no issues upon customer arrival.
Customer Service Supervisor
Wawa
Conshohocken
10.2017 - 06.2021
- I started Wawa as a regular associate. Mainly working in the deli, making food for customers. I’ve been promoted 4 times up to the position as a Customer Service Supervisor. In this position I was responsible for 4-10 associates at any given time. I ran the store during the 2nd shift 2p-11p as well as tracked cash flow / inventory during the week.
Zone Leader / MIT
Panera Bread
Plymouth Meeting
09.2013 - 10.2017
- Lead different zones within the store, whether it be on the line or in the bakery for breakfast. I was responsible for the completion of all tasks within those areas. Shortly after becoming a zone leader, I was working to become a full manager. During the training our store got a new general manager. Due to his methods, me, another manager, and 3 other associates began looking for other opportunities.
Education
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Whitemarsh08-2012
Skills
- Leadership
- Computers / Tech
- Time Management
- Problem Solving
- People Skills
- Organization
- Communication
- Positivity
- Customer service
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
- Goal-oriented mindset
- Workflow management
LANGUAGES
English
Timeline
Service Advisor
Matt Burne Honda
05.2025 - Current
Assistant Service Manager
Conicelli Nissan
06.2021 - 03.2025
Business Development Center
Conicelli Honda
06.2021 - 03.2022
Customer Service Supervisor
Wawa
10.2017 - 06.2021
Zone Leader / MIT
Panera Bread
09.2013 - 10.2017
High School Diploma -
Plymouth Whitemarsh High School
AWARDS
Honor Role (HS all 4 years 2008-2012), Employee of the Month (Panera)