Gary Town
Desloge,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Medix Staffing
2023.08 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
Cashier
Florida Turnpike Services
2022.04 - 2023.09
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Dietary Aide
Presbyterian Homes
2023.01 - 2023.08
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
Restaurant Waiter
Walt Disney World Resort
2000.03 - 2016.04
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
Gloversville High School
Gloversville, NY01.1982
Skills
- Training Coordination
- Quality Assurance
- Multitasking and Organization
- Insurance Verification
- Registration and Admissions
- HIPAA Compliance
- Customer Service
- Patient Check-In
- Registration Management
- Eligibility Determination
- Payment Processing
- Insurance Billing
Timeline
Patient Access Representative
Medix Staffing
2023.08 - Current
Dietary Aide
Presbyterian Homes
2023.01 - 2023.08
Cashier
Florida Turnpike Services
2022.04 - 2023.09
Restaurant Waiter
Walt Disney World Resort
2000.03 - 2016.04
GED -
Gloversville High School
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