Gary Turpin
Lawrence,Kansas
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
56
56
years of professional experience
Work History
Delivery Driver
NAPA Auto Parts - Genuine Parts
Lawrence, Kansas
01.2017 - 07.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Assistant Branch Bank Manager
Capital Federal Bank
Lawrence, KS
10.2006 - 10.2013
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Managed daily workflow including assigning tasks to staff members.
- Created and maintained a positive work environment within the branch.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Maintained strict confidentiality of customer information at all times.
Salesperson
Dale Willey Automotive
Lawrence, KS
10.2004 - 10.2006
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
Parts Counter Person
Spangler Car and Truck, Inc.
Scott City, KS
01.2002 - 08.2004
- Assisted customers with parts selection and ordering.
- Researched parts availability, pricing and delivery times.
- Maintained cleanliness of the store front area.
- Verified stock to ensure accuracy of inventory records.
- Organized shelves in order to create an efficient working environment.
- Utilized computer system to check part numbers, prices, availability and special order items.
Bank Executive Vice-President
!st National Bank - Scott City Ks
Scott City, KS
05.1978 - 12.2001
- Developed and implemented strategies to expand customer base and increase customer satisfaction.
- Analyzed financial statements, credit reports, and other documents to evaluate the financial position of customers.
- Ensured compliance with all banking regulations, laws, and internal policies.
- Coordinated with external auditors to ensure accuracy of financial records.
- Developed strategic plans for increasing revenue streams from existing clients.
- Managed a team of loan officers responsible for processing loan applications.
- Negotiated terms with customers regarding loans and other banking services.
Manager - Part Owner
Kitterman Mobile Home Sales and Service
Scott City, KS
06.1968 - 12.1977
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Associate of Science - Banking And Financial Support Services
Graduate School of Banking
University Of Wisconsin08-1991
Associate of Science - Business
Garden City Community College
Garden City, KS05-1969
Scott Community High School
Scott City, KSSkills
- Customer Service
- Customer Complaint Resolution
- Retail Merchandising
- Customer Satisfaction
- Positive and professional
- Telephone management
References
References available upon request.
Timeline
Delivery Driver
NAPA Auto Parts - Genuine Parts
01.2017 - 07.2024
Assistant Branch Bank Manager
Capital Federal Bank
10.2006 - 10.2013
Salesperson
Dale Willey Automotive
10.2004 - 10.2006
Parts Counter Person
Spangler Car and Truck, Inc.
01.2002 - 08.2004
Bank Executive Vice-President
!st National Bank - Scott City Ks
05.1978 - 12.2001
Associate of Science - Banking And Financial Support Services
Graduate School of Banking
Associate of Science - Business
Garden City Community College
Scott Community High School
Manager - Part Owner
Kitterman Mobile Home Sales and Service
06.1968 - 12.1977
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