GARY ZAMORA
Miami,FL
Summary
A resourceful Account Manager skilled in client oversight, issue resolution, and relationship-building. Experienced in maximizing repeat business and expanding the client base through proven prospecting techniques. Possesses high-level sales knowledge and fosters collaboration for optimal outcomes. Additionally, a seasoned leader in luxury car rental, known for exceptional customer service and operational excellence, driving profitability and team success.
Overview
9
9
years of professional experience
Work History
Regional Account Manager
GoTu
05.2024 - Current
- Strategic Workforce Matching: Facilitated real-time alignment of dental practices with licensed professionals using app-based staffing solutions, driving operational efficiency.
- Client Relationship Management: Cultivated strong relationships with dental offices and professionals to ensure seamless placement and repeat business.
- Market Growth and Engagement: Implemented strategies to onboard and retain users, expanding the platform’s 600 offices in Central & Northern FL to 1,100 office while increasing user activity.
- Data-Driven Decision Making: Analyzed platform usage, placement success rates, and customer feedback to identify trends and optimize service delivery.
- Process Optimization: Worked with product developers to implement and improve user experience by working on UI updates. It resulted in streamlining staffing workflows, leveraging the platform’s algorithm to reduce downtime and enhance service quality.
- Business Development: Supported platform growth by promoting features to private practice doctors and corporate dental organizations, resulting in increased adoption and revenue generation.
- Technology Utilization: Leveraged app analytics and reporting tools to provide actionable insights for business performance and user satisfaction improvements.
Senior Account Manager - Enterprise & SLED
Kaseya
05.2023 - 05.2024
- Developed in-depth knowledge of client businesses to align solutions with company objectives.
- Trained and managed a sales team of 11 account managers, improving performance in relationship building, product expertise, and objection handling.
- Achieved over 50% cross-sell success within 60 days of initial sales, fostering long-term client relationships.
- Strengthened global key account relationships with tailored management strategies and responsive support.
- Provided timely technical support for software and hardware issues, boosting customer satisfaction.
- Consistently ranked as a top performer, excelling in KPIs such as response times, deal age, and close rates.
- Demonstrated expertise in industry trends, cybersecurity, SaaS products, and competitors, with experience in mid-large enterprises, SLED accounts, and channel partnerships.
Senior Branch Manager
Sixt Rent A Car
12.2021 - 05.2023
- Resolved client complaints and streamlined processes to enhance satisfaction and operational efficiency.
- Built long-term client relationships through accurate quotes and customer-focused terms.
- Improved profitability by 36% annually through cost-saving measures and resource optimization.
- Expanded fleet size by 42% yearly, implementing preventative maintenance and optimizing vehicle allocation.
- Developed strategic growth plans, boosting revenue across the USA and Europe.
- Enhanced retention and stability through account management and strategic planning.
- Managed vehicle maintenance and damage tracking to maximize asset lifespan and profitability.
Supervisor
Sixt Rent A Car
03.2020 - 12.2021
- Assisted the Manager of Operations in day-to-day activities, contributing to the overall success of the branch.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
Senior Rental Sales Agent
Sixt Rent A Car
08.2018 - 03.2020
- Demonstrated exceptional product knowledge, effectively upselling additional services and upgrades, contributing to a 15% increase in upsell revenue.
- Executed sales and marketing initiatives to increase revenue for company.
- Drafted quotes, confirmed reservations, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Used Salesforce CRM to track pipeline activity and analyze sales trends.
Patient Financial Representative
Baptist Medical Center
06.2016 - 08.2018
- Established financial arrangements for self-pay patients.
- Act as a resource for patients or providers
who have any concerns relating to referral or benefits. - Reviewed and verified insurance information, resolving discrepancies and ensuring proper coverage for medical services.
- Managed patient accounts and billing processes, ensuring accurate and timely submission of claims to insurance providers.
- Managed a high volume of inbound and outbound calls, providing professional and empathetic customer service while resolving billing-related inquiries and issues.
Education
Associate of Arts - Business Administration and Management
MIAMI DADE COLLEGE
Miami, FL08.2018
High School Diploma -
MIAMI SPRINGS SR. HIGH SCHOOL
Miami, FL06.2015
Skills
- Microsoft Office
- CRMs
- Salesforce/ Zendesk
- Operational Strategy
- Team Leadership
- SaaS
- Problem-Solving
- Adaptability
- Critical Thinking
- Negotiation Skills
- Conflict Resolution
- Time Management
- Sales pipeline development
- Business growth and retention
- Client Relationship Management
- Client acquisition
- B2B
- Startup experience
- Fluent in English & Spanish
Timeline
Regional Account Manager
GoTu
05.2024 - Current
Senior Account Manager - Enterprise & SLED
Kaseya
05.2023 - 05.2024
Senior Branch Manager
Sixt Rent A Car
12.2021 - 05.2023
Supervisor
Sixt Rent A Car
03.2020 - 12.2021
Senior Rental Sales Agent
Sixt Rent A Car
08.2018 - 03.2020
Patient Financial Representative
Baptist Medical Center
06.2016 - 08.2018
Associate of Arts - Business Administration and Management
MIAMI DADE COLLEGE
High School Diploma -
MIAMI SPRINGS SR. HIGH SCHOOL
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