Gavin Aguirre
Universal City,TX
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Target
New Braunfels, TX
03.2021 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
Cashier Assistant
PetSmart Charities
San Antonio, TX
07.2018 - 01.2021
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Assisted with customer requests and answered questions to improve satisfaction.
- Backed up cashiers ringing up large number of customers by bagging products.
Education
High School Diploma -
Judson High School
Converse, TX06-2018
Skills
- Credit card processing
- Payment handling
- Creative problem solving
- Member support
- Complaint handling
- Payment collection
- Assertiveness
- Quality control
- Mentoring
- High-energy attitude
Timeline
Customer Service Advocate
Target
03.2021 - Current
Cashier Assistant
PetSmart Charities
07.2018 - 01.2021
High School Diploma -
Judson High School
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