Gavin Bates
Evansville,IN
Summary
Dynamic General Manager with a proven track record at Active Nutrition and Supplements, Dick’s Sporting Goods, and Golf Galaxy; excelling in sales planning and leadership. Spearheaded strategic initiatives that boosted team productivity and enhanced customer satisfaction. Known for exceptional customer service and proactive problem-solving, driving significant growth in a competitive market.
Overview
5
5
years of professional experience
Work History
General Manager
Active Nutrition and Supplements
Evansville, IN
06.2025 - 09.2025
- Oversaw daily operations, ensuring efficiency and alignment with company objectives.
- Developed and implemented strategic initiatives to enhance team productivity and operational effectiveness.
- Mentored department managers, fostering leadership skills and promoting a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and drive process optimization.
- Spearheaded employee training programs, enhancing skill sets and driving overall workforce engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction with a focus on sales goals and customer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Director of Partnership and Athlete Performance
Active Nutrition and Supplements
Evansville, IN
03.2025 - 06.2025
- Led strategic partnership initiatives to enhance collaboration and drive mutual growth, while still hitting sales goals in a busy market.
- Developed comprehensive partnership strategies aligned with organizational goals and market trends.
- Established metrics for evaluating partnership performance, ensuring alignment with business objectives.
- Mentored team members on best practices in partnership management and relationship building.
- Identified new partnership opportunities through market research and industry networking events.
- Managed a Rep and Athlete team of 20+ individuals all with different sales goals and benefits based on tenure.
- Played a vital role in facilitating the official sponsorships of the University of Southern Indiana and the University of Evansville, making Active Nutrition the "Official Nutrition Provider" for both Universities.
Supplement Expert
Active Nutrition and Supplements
Evansville, IN
01.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with sales team to develop strategic plans for reaching quarterly sales goals.
- Utilized various sales techniques to develop relationships with customers and drive sales.
Golf Shop Attendant
Planterra Club
Peachtree City, GA
08.2024 - 12.2024
- Assist golf professionals with various tasks, including tournament preparation and execution.
- Collaborate with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconcile daily tee sheets, check in customers and resolved payment discrepancies.
- Collect payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Assist in ensuring a clean, enjoyable environment for our members/guests.
Certified Club Fitter
Golf Galaxy
Evansville, IN
04.2024 - 08.2024
- Routinely fit customers into the proper equipment for their golf game.
- Helped maintain repair shop and back stock operations and cleanliness.
- Assisted in the successful opening of a brand new store.
- Completed over $15,000 in custom sales in the first four months of the store being open.
Customer Service Specialist
Dick's Sporting Goods, Inc
Evansville, IN
10.2023 - 04.2024
- Handled cash register while managing 3-4 other cashiers during a shift.
- Provided a quick and easy checkout process to customers, while ensuring other cashiers had the resources needed to provide the same experience.
- Managed a high volume of customer interaction while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling certain situations they would encounter.
- Successfully mediated disputes between customers and cashiers through conflict resolution processes that pleased both our customers and the company.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Receptionist
Bob's Gym
Newburgh, IN
09.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responsible for keeping the reception desk neat and organized to positively represent our brand, and to provide visitors with a positive first impression.
- Prepared high quality protein shakes for our customers in a clean and timely manner.
Legal Assistant
Oberst Law Office LLC.
Evansville, IN
05.2023 - 09.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Sales Lead
Dick's Sporting Goods, Inc
Evansville, IN
10.2022 - 05.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development within the store.
- Used cash register system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided outstanding customer service throughout the different parts of the store, while also completing my assigned tasks in a timely manner.
- Spent 4 weeks assisting in the successful opening of a "Dick's Warehouse Sale" clearance store in Franklin, TN.
Golf Technician
Dick's Sporting Goods, Inc
Evansville, IN
10.2021 - 10.2022
- Boosted efficiency by accurately tracking inventory levels and placing orders as needed, minimizing stock shortages or overages.
- Collaborated with team members to develop innovative solutions for complex golf equipment issues.
- Maintained a clean and organized workspace, promoting a professional atmosphere for customers.
- Streamlined repair processes for efficient turnaround times, ensuring timely completion of tasks.
- Discussed steps to ensure customer product satisfaction with all of our vendors.
Sales Associate
Dick's Sporting Goods, Inc
Evansville, IN
07.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong relationships with my team of managers and other store/company leadership.
Education
No Degree - Business Law
University of Southern Indiana
EvansvilleSkills
- Exceptional Customer Service
- Proactive Mindset
- Problem-solving skills
- Sales Planning
- Leadership Skills
- Teamwork and Collaboration
- Relationship Building
- Fast Learner
- Scheduling/Planning
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Timeline
General Manager
Active Nutrition and Supplements
06.2025 - 09.2025
Director of Partnership and Athlete Performance
Active Nutrition and Supplements
03.2025 - 06.2025
Supplement Expert
Active Nutrition and Supplements
01.2025 - 06.2025
Golf Shop Attendant
Planterra Club
08.2024 - 12.2024
Certified Club Fitter
Golf Galaxy
04.2024 - 08.2024
Customer Service Specialist
Dick's Sporting Goods, Inc
10.2023 - 04.2024
Receptionist
Bob's Gym
09.2023 - 04.2024
Legal Assistant
Oberst Law Office LLC.
05.2023 - 09.2023
Sales Lead
Dick's Sporting Goods, Inc
10.2022 - 05.2023
Golf Technician
Dick's Sporting Goods, Inc
10.2021 - 10.2022
Sales Associate
Dick's Sporting Goods, Inc
07.2020 - 10.2021
No Degree - Business Law
University of Southern Indiana