Gavin Beresford
Homestead
Summary
Dynamic hospitality specialist with a proven track record at Le Pain Quotidian, enhancing guest satisfaction through exceptional customer service and effective multitasking. Skilled in front office operations and team leadership, I significantly reduce wait times while fostering a collaborative environment that elevated service quality and employee morale.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Hospitality Specialist
Independent Contractor (Lift)
01.2019 - Current
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Boosted work efficiency , quality and service scores by motivating and supporting guest services and housekeeping employees. including support staff moral
Server /Senior Waiter
Le Pain Quotidian
03.2014 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS n Alora/Micros systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
GED -
LaGuardia Community College
Long Island City, NY08-2014
Skills
- Positive attitude
- Customer service
- Multitasking and organization
- Front office operations
- Team leadership
- Adaptability and dependability
- Customer support
- Communicating with clients
- Check-in and Check-out procedures
Timeline
Hospitality Specialist
Independent Contractor (Lift)
01.2019 - Current
Server /Senior Waiter
Le Pain Quotidian
03.2014 - 03.2018
GED -
LaGuardia Community College
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