Gavin Downey
Wichita,KS
Summary
Highly reliable and adaptable sales associate with experience in retail environments. Known for strong customer service skills and efficient cash register operations, committed to enhancing customer experiences and supporting team success.
Overview
1
1
year of professional experience
Work History
Sales Associate
Under Armour
Wichita, KS
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained product displays and inventory organization to optimize visual merchandising.
- Executed daily sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored stock levels, ensuring timely replenishment of merchandise for availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Floor Associate
Kohls Department Store
Wichita, KS
08.2025 - Current
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Maintained store cleanliness and presentation standards to enhance customer shopping experience.
- Collaborated with team members to ensure efficient daily operations and customer service delivery.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Engaged with customers to address inquiries, providing product recommendations and assistance.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Northeast Magnet
Bel Aire, KS05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Goal oriented
- Flexible schedule
- Cash register operation
- Calm demeanor
- Task prioritization
- Friendly and outgoing
- Fitting room maintenance
- Listening skills
- Reliable and punctual
Timeline
Sales Associate
Under Armour
09.2025 - Current
Floor Associate
Kohls Department Store
08.2025 - Current
High School Diploma -
Northeast Magnet