Gavin Kemper
Calhoun,KY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations, while maintaining high levels of client satisfaction. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Service Manager
Sunbelt Rentals
Evansville, Indiana
02.2023 - Current
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Resolved customer complaints quickly and effectively.
- Analyzed existing processes for potential cost savings initiatives.
- Provided technical support for hardware and software issues experienced by customers.
- Performed root cause analysis on recurring problems encountered by customers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Facilitated communication between the service department and other company divisions.
Service Technician
Sunbelt Rentals
Evansville, Indiana
01.2018 - 02.2023
- Diagnosed problems and determined solutions for various customer issues.
- Inspected equipment for proper operation and safety hazards prior to use.
- Repaired faulty components such as motors, pumps, valves, switches.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Collaborated with team members to complete projects efficiently and effectively.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Performed onsite repair of equipment at customer locations.
- Provided technical support to customers over the phone and in person.
Farm Hand
Frailley Farms and Logging
Sacramento, Kentucky
07.2016 - 12.2017
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Performed maintenance, inspections and repairs of logging equipment such as chainsaws and skidders.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Assisted in the planting, cultivating, and harvesting of crops, ensuring timely and efficient processes.
- Organized storage areas for harvested crops.
- Loaded and unloaded logging and farm equipment onto trucks for transport to job sites.
Environmental Remediation Specialist
B&B environmental
Greenville, KY
10.2014 - 07.2016
- Monitored progress of ongoing remediation projects, ensuring quality assurance standards were met.
- Compiled cost estimates based on anticipated labor costs and materials needed for successful implementation of remediation efforts.
- Inspected sites for potential environmental hazards prior to remedial activities.
Education
High School Diploma -
Mclean County High School
Calhoun, KY05-2013
Skills
- Workplace Safety
- Problem-Solving
- Team Collaboration and Leadership
- Goal-Oriented
- Critical Thinking
- Customer Service
- Budget Control
- Project Planning
- Technical Support
Timeline
Service Manager
Sunbelt Rentals
02.2023 - Current
Service Technician
Sunbelt Rentals
01.2018 - 02.2023
Farm Hand
Frailley Farms and Logging
07.2016 - 12.2017
Environmental Remediation Specialist
B&B environmental
10.2014 - 07.2016
High School Diploma -
Mclean County High School