Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Snider

Winston Salem,North Carolina

Summary

Driven professional with a proven track record at Sheetz, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Skilled in cash handling accuracy and POS system operation, adept at fostering teamwork and collaboration. Achieved significant improvements in store operations and customer service, demonstrating a goal-oriented approach and an outgoing personality. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating the needs for customers at a consistent rate. Consistently recognized for sales performance and excellence in customer service.

Overview

2
2
years of professional experience

Work History

Sales Associate

Sheetz
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Key Holder

Dollar General
04.2022 - 10.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.

Education

High School Diploma -

Richard J Reynolds High School
Winston-Salem, NC
06.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Cash Register Operation
  • Stocking and Receiving
  • POS System Operation
  • Professional Demeanor
  • Cash Handling Accuracy
  • Goal-Oriented
  • Excellent people skills

Timeline

Sales Associate

Sheetz
10.2022 - Current

Key Holder

Dollar General
04.2022 - 10.2022

High School Diploma -

Richard J Reynolds High School

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