gavin thompson
Lagrange,GA
Summary
Training and operations leader with more than five years of experience at Chick fil A and a strong record of growth through multiple leadership roles. Currently serve as Training Director, leading team development, improving training systems, and helping employees build the skills needed to succeed. Take pride in developing others while continuously looking for ways to improve my own leadership, communication, and operational knowledge. Known for creating clear expectations, strengthening team performance, and finding practical ways to improve processes.
Overview
5
5
years of professional experience
Work History
Director of Training
Chick-fil-A
Lagrange, GA
03.2021 - Current
- Promoted through multiple leadership roles before earning the position of Training Director.
- Helped create and improve training systems used for front of house and back of house team members.
Developed position evaluations to create clearer - expectations and more consistent performance standards.
Managed weekly training hours and adjusted training plans based on restaurant needs. - Helped improve team member development by identifying skill gaps and creating focused training opportunities.
Created training resources and instructional materials to make procedures easier to learn and follow. - Supported the development of team members preparing for higher level positions and leadership roles.
Used performance results and operational observations to identify areas for improvement. - Worked with restaurant leadership on service, food safety, speed, accuracy, and overall team performance.
- Built experience across multiple areas of restaurant operations through several years of leadership progression.
Education
No Degree - Business Administration And Management
University of The Cumberlands
Williamsburg, KY05-2028
High School Diploma -
Callaway High School
Lagrange, Ga 05-2024
Skills
- Team management
- Leadership development
- Coaching
- Performance evaluation
- Performance management
Timeline
Director of Training
Chick-fil-A
03.2021 - Current
No Degree - Business Administration And Management
University of The Cumberlands
High School Diploma -
Callaway High School