Gavin Vestrand
Clawson,MI
Summary
I absolutely love animals and am seeking an entry-level position that allows me to work with animals, while also leveraging my skills in compassionate customer service, problem solving and team collaboration. I am a versatile team member with an excellent work ethic ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset.
Overview
7
7
years of professional experience
Work History
Team Member
Einstein Bagels
Troy, Michigan
10.2023 - 12.2025
- Delivered exceptional customer service by answering customer questions, resolving complaints, and creating a welcoming environment, contributing to increased customer satisfaction
- Processed transactions with accuracy using the POS system, including cash, credit, and digital payments
- Responsible for balancing registers at shift end
- Assisted in store operations by performing opening and closing procedures
- Prepared food and beverages to meet company quality and presentation standards, adhering to food safety regulations
- Maintained cleanliness and organization of the store by performing routine cleaning, stocking supplies, and following health and safety protocols
- Collaborated with team members to meet operational goals, manage peak business hours, and train new employees on company policies and procedures
- Resolved customer issues promptly and professionally, demonstrating strong problem-solving and communication skills
Off-Season Administrative & Clerical Support
Sunnydale Lawn Care
Troy, Michigan
06.2019 - 10.2023
- Company Overview: Sunnydale is a family-owned landscape and lawn care business that proudly serves commercial and residential clientele across Oakland County
- Maintained accurate and organized customer data in CRM systems
- Assisted in the distribution of marketing materials, enhancing brand visibility and customer engagement
- Delivered excellent customer service by addressing issues related to billing, programs, and general support, fostering positive client relationships
- Resolved customer concerns promptly, ensuring high satisfaction and repeat business
- Organized and updated records, streamlining administrative processes and improving office efficiency
- Sunnydale is a family-owned landscape and lawn care business that proudly serves commercial and residential clientele across Oakland County
Summer Crew Leader
Sunnydale Lawn Care
Troy, Michigan
06.2019 - 10.2023
- Company Overview: Sunnydale is a family-owned landscape and lawn care business that proudly serves commercial and residential clientele across Oakland County
- Led a team to successfully complete residential and commercial landscaping projects, ensuring safety, efficiency, and adherence to deadlines
- Completed pruning, removal, and planting of ornamental trees and shrubs in compliance with ANSI safety protocols and TCIA standards
- Operated specialized equipment, including stump grinders, pole pruners, and gas shears, to execute precise landscaping tasks
- Prepared detailed Monitoring, Post-Action, and Analysis of Site Conditions reports to evaluate outcomes and recommend improvements
- Delivered excellent customer service by managing appointment scheduling, addressing client questions, and resolving post-service issues
- Trained and mentored new crew members on safety procedures and proper tool use
- Sunnydale is a family-owned landscape and lawn care business that proudly serves commercial and residential clientele across Oakland County
Education
High School Diploma -
Troy High School
Troy, Michigan, USA05.2022
Skills
- Customer service excellence
- Payment processing
- Administrative duties
- Team collaboration
- Facility upkeep
- Verbal and written communication
- Appointment scheduling
- Compassionate care
- Cleanliness maintenance
- Friendly, positive attitude
- Problem resolution
- Love for animals
Timeline
Team Member
Einstein Bagels
10.2023 - 12.2025
Off-Season Administrative & Clerical Support
Sunnydale Lawn Care
06.2019 - 10.2023
Summer Crew Leader
Sunnydale Lawn Care
06.2019 - 10.2023
High School Diploma -
Troy High School
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