Gayla Sam
Newcomb,NM
Summary
Compassionate Medical Support Assistant with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
10
10
years of professional experience
Work History
Mental Health- Medical Support Assistant
Northern Navajo Medical Center
09.2018 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Used EHR (Electronic Health Record), RMPS (Resource Patient Management System) and BPRM ( to maintain and chart patient information and generate reports.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Developed close working relationships with service providers to facilitate referral network for addressing mental health and substance abuse issues.
- Consulted with and trained highly skilled mental health and medical staff.
- Studied mental health disorders and common personal struggles.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Unit Secretary
San Juan Regional Medical Center-Nephrology
11.2015 - 09.2018
- Processed lab paperwork and requests according to physicians' orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained current and accurate medical records for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Certified Nursing Assistant
Life Care Center Of Farmington
02.2014 - 09.2014
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Associate of Arts - Social Work
Dine School
Shiprock, United States05.2025
High School Diploma -
Newcomb High School
Newcomb, United States05.2010
Skills
- Medical Records Management- EHR, RPMS, BPRM
- De-Escalation Techniques
- Substance Abuse Knowledge
- Suicide Prevention
- Clinical Documentation
- Clerical Functions
Timeline
Mental Health- Medical Support Assistant
Northern Navajo Medical Center
09.2018 - Current
Unit Secretary
San Juan Regional Medical Center-Nephrology
11.2015 - 09.2018
Certified Nursing Assistant
Life Care Center Of Farmington
02.2014 - 09.2014
Associate of Arts - Social Work
Dine School
High School Diploma -
Newcomb High School
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