Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayle Jones

Retired
Delavan,WI

Summary

Proven track record in enhancing customer loyalty and safety at Frontier Airlines, leveraging skills in flight safety and interpersonal communications. Excelled in providing personalized service and resolving issues efficiently, demonstrating a strong work ethic and reliability. Achieved significant improvements in client satisfaction and operational standards. Accomplished Flight Attendant offering over 9 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

26
26
years of professional experience

Work History

Flight Attendant

Frontier Airlines
04.2015 - 04.2023
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

Paraprofessional

Janesville School District
08.2014 - 02.2015
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

Weight Loss Consultant

Jenny Craig Weight Loss Center
04.2010 - 07.2014
  • Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
  • Improved clients'' overall health by providing guidance on nutrition, physical activity, and lifestyle changes.
  • Counseled and coached clients during visits to offer solutions and support.
  • Expanded business opportunities through effective networking with local community organizations and health-conscious businesses.

Flight Attendant

Midwest Airlines
10.1997 - 09.2009
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Education

Bachelor of Arts - Journalism

Drake University
Des Moines, IA
05.2001 -

Skills

Customer Service

Flight safety

First Aid

Public Speaking

Interpersonal communications

Strong Work Ethic

Verbal and written communication

Reliability and punctuality

Cultural Awareness

Passenger Assistance

Timeline

Flight Attendant

Frontier Airlines
04.2015 - 04.2023

Paraprofessional

Janesville School District
08.2014 - 02.2015

Weight Loss Consultant

Jenny Craig Weight Loss Center
04.2010 - 07.2014

Bachelor of Arts - Journalism

Drake University
05.2001 -

Flight Attendant

Midwest Airlines
10.1997 - 09.2009

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