GAYLE RICHARD
Burnsville,MN
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
Work History
Supervisor
University of Minnesota Medical Center
Minneapolis, MN
11.2025 - Current
- Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined processes to improve patient care efficiency and service delivery.
- Collaborated with interdisciplinary teams to implement best practices in patient management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Department Manager
Hyvee Market Grill
Savage, MN
09.2024 - Current
- Oversaw departmental operations to ensure alignment with organizational goals.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Mentored and trained staff, enhancing team performance and professional development.
- Managed inventory levels through effective forecasting and supply chain coordination.
- Facilitated regular team meetings to promote communication and address challenges proactively.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
MANAGER
Circle k
Bloomington, MN
05.2021 - 07.2024
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Improved inside sales from 9% to 17 percent on the last quarter
- Produced 3 shift leads and 2 Assistant Managers.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Reduced food stales from 36% to 13%
- Improved Food sales from 15% to 45% per week selling 678 units of sandwiches per week.
- Consistently running 98% on Eco sure YTD
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
GENERAL MANAGER
McDonald's / Valerie Johnson
Edina, MN
01.2018 - 03.2021
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Managed store operations to support and execute P&L goals.
- Consistently part of the 40 member club in the organization.
- Break the organizations car counts by 181 cars from 12-1pm with 95 seconds OEPE
- Produced 2 General Manager under my belt
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Increased monthly staff retention by 10% after implementing new training program.
- Store is on pace for 47% P&L
- FOB YTD is 2.01
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
DEPARTMENT MANAGER
McDonald's
Savage, MN
07.2016 - 02.2018
- Identified training needs for staff members, resulting in improved customer service ratings by 40%.
- Utilized strong organizational skills to develop efficient processes for managing daily operations.
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.
- Supported recruiting and hiring of talent, developing strong and capable teams.
- Delivered excellent customer service, driving quality shopping experiences.
- Developed comprehensive reports outlining key metrics such as sales figures, expenses.
DEPARTMENT MANAGER
Mcdonalds
Shakopee, MN
02.2013 - 07.2016
- Utilized strong organizational skills to develop efficient processes for managing daily operations.
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Oversaw the development, implementation, and maintenance of policies and procedures within the department.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Maximized sales and long-term profitability to achieve department goals.
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Collaborated with other departments to effectively resolve inter-departmental conflicts.
- Trained and supervised associates on customer service excellence and strong company culture.
- Supported recruiting and hiring of talent, developing strong and capable teams.
- Developed and implemented innovative strategies to increase sales volume by 20% within one year.
SWING MANAGER
Mcdonalds
Apple valley, MN
06.2008 - 02.2013
- Coached, trained, and mentored staff members on proper customer service techniques.
- Evaluated existing policies and procedures for effectiveness; proposed changes when necessary.
- Utilized advanced problem solving skills to quickly resolve customer inquiries or complaints.
- Investigated and resolved complaints regarding food quality and service.
Education
BACHELOR OF NURSING IN BSN -
Cebu doctors University
PhilippinesMEDICAL ENCODER - undefined
University of phoenix
Phoenix, Arizona09.2015
Skills
- Business Development
- Performance Management
- Operations Management
- Data Analysis
- Task Delegation
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Business Administration
- Expense Tracking
- Staff Development
- Employee Coaching and Mentoring
- Adaptability
- Hiring and Training
- Managing Operations and Efficiency
- Decision-Making
- Training and mentoring
LANGUAGES
Spanish
Advanced
AWARDS
Outstanding Manager, Best P&L of the Year
Timeline
Supervisor
University of Minnesota Medical Center
11.2025 - Current
Department Manager
Hyvee Market Grill
09.2024 - Current
MANAGER
Circle k
05.2021 - 07.2024
GENERAL MANAGER
McDonald's / Valerie Johnson
01.2018 - 03.2021
DEPARTMENT MANAGER
McDonald's
07.2016 - 02.2018
DEPARTMENT MANAGER
Mcdonalds
02.2013 - 07.2016
SWING MANAGER
Mcdonalds
06.2008 - 02.2013
MEDICAL ENCODER - undefined
University of phoenix
BACHELOR OF NURSING IN BSN -
Cebu doctors University