GAYLEN LOPEZ
Whitestown
Summary
Enthusiastic retail manager with over seven years of experience. Passionate about increasing productivity through delegation and accountability in order to maximize customer satisfaction and drive financial results. Goal-oriented leader with strong organization and communication abilities.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldi
Whitestown , IN
06.2025 - Current
- Assisted in daily store operations and ensured adherence to Aldi standards.
- Trained and mentored new team members on store procedures and customer service.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Implemented merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Monitored cash handling processes for compliance with company policies.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
Deli Bakery Team Leader
Meijer
Carmel
03.2024 - 06.2025
- Leads team of 3 leads and 30 Team members in the Deli and Bakery departments including Starbucks.
- Leads Period End Inventory (PEI) and investigates any major loses with AP and implement strategies to reduce shrink.
- Holds team to health department standards and insures all health and safety guidelines are being followed: documenting any violations in weekly audit and quickly reacting to and correcting them.
- Document and apply disciplinary actions and makes recommendations regarding employment. Responsible for interviewing, hiring and onboarding new team members.
- Promotes succession planning and makes recommendations regarding development needs and promotion decisions.
- Ensures team is thoroughly trained. Mentors and coaches team when applicable to maintain standards and exceed sales goals.
- Responsible for P&L to maintain and drive sales.
- Communicate with vendors and managers of leased spaces to insure merchandise is correctly displayed and within company guidelines.
- Writes weekly schedules based on business needs and projections.
General Merchandise and Fashions Team Leader
Meijer
Carmel
09.2019 - 03.2024
- Leads a team of two Leads and 20 to 35 team members in daily stocking, seasonal merchandise resets, bi-annual inventories, replenishment processes, weekly pricing and promotional signing accuracy checks, and all other operational processes for General Merchandise departments, including Grocery.
- Anticipates staffing needs and conducts interviews accordingly; assists with hiring and onboarding for all departments.
- Writes weekly team schedules based on company needs and projections.
- Has increased productivity and total store sales through consistent training, routines, and accountability conversations.
- Proficient in Microsoft Office, Kronos, and Workday.
- Utilizes reporting to track metrics, identity gaps, and develop plans to resolve.
- Evaluated training needs and provided coaching to elevate each team member's operational performance.
- Established a culture of accountability through clear expectations and performance management.
- Interviewed and hired new talent.
Service and Digital Pickup Lead
Meijer
Carmel
08.2018 - 08.2019
- Led team of two other Leads and six team members
- Handled escalated customer issues with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Mentored and trained employees to build a service culture that prioritizes an exceptional customer experience.
Education
High School Diploma -
Carmel High School
Carmel12.2017
Skills
- Strategic Planning
- Multitasking Abilities
- Organization and Time Management
- Self-Sufficiency
- Scheduling
Timeline
Assistant Store Manager
Aldi
06.2025 - Current
Deli Bakery Team Leader
Meijer
03.2024 - 06.2025
General Merchandise and Fashions Team Leader
Meijer
09.2019 - 03.2024
Service and Digital Pickup Lead
Meijer
08.2018 - 08.2019
High School Diploma -
Carmel High School