Gaylen Rivera
Express Fashion
Bridgeport,CT
1
Certification
5
years of professional experience
Flexible and an enthusiastic Medical Professional with strong leadership and problem solving skills,and fast learning skills, seeking a position as a Medical Assistant. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Work History
Sales Associate
3 Years 3 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in visual merchandising to enhance store aesthetics and drive customer engagement.
- Trained new associates on company policies, sales techniques, and inventory management systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Line Worker
1 Year- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
- Trained new line workers on safety protocols and operational procedures for effective onboarding.
- Assisted in inventory management by tracking materials and reporting discrepancies promptly.
- Participated in training sessions to enhance skills and knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Barista
7 Months- Crafted high-quality beverages, ensuring consistency and adherence to recipes.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Operated espresso machines and coffee brewing equipment efficiently and safely.
- Trained new staff on beverage preparation techniques and customer interaction standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Coordinated with team members to maintain cleanliness and organization in work area.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Hospital Greeter for Townepark
8 Months- Welcomed patients and visitors, ensuring a positive first impression of healthcare environment.
- Assisted in managing waiting areas, maintaining cleanliness, and promoting comfort for all guests.
- Provided accurate information regarding services and facility navigation to enhance patient experience.
- Coordinated with medical staff to streamline patient flow and reduce wait times effectively.
- Trained new greeter staff on procedures, policies, and customer service best practices.
- Developed improved signage and informational materials to better guide visitors throughout the facility.
- Implemented strategies to optimize front desk operations, increasing efficiency in guest interactions.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Education
High School Diploma - Practical Nursing
Standard Diploma
Graduation
Medical Assistant - Medical Assistant
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
HIPAA compliance
Patient scheduling
Medical terminology knowledge
Vital sign monitoring
Phlebotomy
Reliable team player
CPR
Immunization administration
Specimens collection and processing
Patient assessments
Professionalism and ethics
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales Associate
Express Fashion
03.2023 - 06.2026Read More
Line Worker
Panera Bread
03.2022 - 03.2023Read More
Barista
Starbucks
10.2021 - 05.2022Read More
Hospital Greeter for Townepark
Westchester Medical Center
02.2021 - 10.2021Read More
George Wythe High School
Read More
L.C. Bird High School
Standard Diploma
Read More
Chesterfield Career and Technical Center
High School Diploma from Practical Nursing
Read More
Lincoln Technical Institute
Medical Assistant from Medical Assistant
Read More