Gaylynn Taylor Kirkland

• Built a loyal LUXE customer base, shopping across departments for them
• Worked hand in hand with my manager to elevate customer experiences across the store.
• Managed meetings with my AE from Cinq et Sept for merchandising, fashion shows, showroom visits & product development.
• Delivered personalized customer service while matching product selections to client needs.
• Achieved and exceeded sales goals for Cinq, bringing Bergen from number 13 to number 5 in company
• Maintained organized sales floor displays
• Recommended complementary merchandise to strengthen basket size and shopping experience.
• Resolved service issues promptly while preserving brand standards and customer satisfaction.
• Supported inventory replenishment and floor readiness for continuous selling operations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products
• Consistently achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Coordinated order fulfillment, ensuring accurate item pickup, packing, and handoff to customers.
• Selected merchandise aligned with customer preferences, size requirements, and budget constraints.

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• Supervised sales floor activity, supporting associates with floor coverage and priority task execution.
• Monitored visual merchandising standards, maintaining brand presentation across assigned departments.
• Resolved customer concerns promptly, preserving service quality and supporting positive shopping experiences.
• Was number one associate in sales and client goals in the cosmetic & fragrance department
• 161% over sales plan goals
• Built and executed a strong business plan with my manager to boost sales
• Built loyal customer base, that included cross selling in all other departments
• Personal shopping for LUXE customers
• Brought new merchandise into store and trained customers how to use it effectively in their lives

• Directed sales floor operations, ensuring seamless client service and consistent merchandise presentation.
• Trained associates on selling techniques, product knowledge, and Bloomingdale's service standards.
• Monitored inventory levels and coordinated replenishment to maintain stock accuracy.
• Resolved customer concerns promptly, supporting elevated shopping experiences and loyalty.
• Supervised daily team assignments, driving accountability across opening, closing, and floor coverage.
• Partnered with visual merchandising teams to execute promotional displays and seasonal floor changes.
• Accomplished multiple tasks within established timeframes.
• Wrote reports for monthly Buyer meetings across 5 areas of business
• Engaged in Buyer selections for business at our location
• Was number one in sales for Bloomingdale's in Men's shoes, Kids shoes, Men's & Women's Active. Number 5 in Women's Shoes
• Opened the new shop and set it up with ON Running corporate
• Trained store Associates monthly on newness
• Managed Women's, Men's, Kids, shoes & active wear stock across departments
• Worked hand in hand with my manager & store manager to optimize ON Running at our location
• Developed and maintained relationships with customers and suppliers through account development.

• Processed sales transactions accurately using POS systems and handled returns, exchanges, and adjustments.
• Replenished stock, tagged inventory, and supported timely floor recovery during peak shopping periods.
• Built product knowledge across apparel, accessories, and home departments to answer customer questions confidently.
• Engaged with customers to effectively build rapport and lasting relationships.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Specialized in elevated Luxury shopping & merchandise
• Set up ShopShops Experience & worked with their point person for successful shows
• Offered each customer expert, top notch personal service to boost sales & satisfaction
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• Oversaw daily business operations.
• Consult with clients to assess needs and propose optimal solutions
• Private styling with customers for over 25 years
• Planning styling for weddings and special events
• Color corrective & long hair specialist
• Provide expert advise on hair issues

• Started as assistant & worked my way up
• Styled & did make-up at NY, Paris & London fashion shows as part of a team
• Contract with Atlantic Records
• Worked with many famous musicians, models & executives to produce looks for advertising and promotion
• Did photo film and TV work
• Consulted clients on cut, color, and styling choices aligned with luxury salon standards.
• Executed precision haircutting and advanced finishing techniques for varied hair textures.
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