Gaynell Porter
Walker,LA
Summary
Patient Accounting Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills for 26 years. Enhances customer and client experiences by employing service-oriented behaviors, understanding desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Remote Patient AR Representative
Conifier Health Solutions
Frisco, TX
06.2024 - 08.2026
- Resolved outstanding accounts through proactive communication with insurance companies, facilitating effective claim denial resolutions.
- Managed and optimized daily payment processing workflow from Excel spreadsheet to facilitate timely resolution of outstanding balances.
- Conducted thorough checks of patient eligibility data via insurance portals, streamlining the claim resolution process.
Collector
The NeuroMedical Center
Baton Rouge, LA
07.2014 - 05.2024
- Conducted thorough analysis of accounts receivable and delinquent claims to identify trends and facilitate timely resolution.
- Managed incoming calls and correspondence with insurance companies to facilitate timely resolution of inquiries.
- Tracked submitted claims and followed up on outstanding submissions to support claims process and minimize delays.
- Executed processing and review of all EOBs to ensure accuracy and compliance.
Medical Billing Specialist
Assessment Psychological Services
Baton Rouge, LA
11.2012 - 04.2014
- Executed processing and review of all EOBs to ensure accuracy and compliance. Coordinated suitable payment solutions to enhance patient financial experience and satisfaction.
- Post charges, payments, and adjustments accurately into billing software.
- Processed and submitted medical claims to insurance companies, ensuring compliance with industry regulations.
- Reviewed and resolved billing discrepancies, enhancing accuracy of patient accounts.
Insurance Specialist
The Dermatology Clinic
Baton Rouge, LA
05.2009 - 05.2012
- Executed processing and review of all EOBs to ensure accuracy and compliance.
- Handle and address patient inquiries related to account balances and billing questions.
- Managed insurance claims processing, ensuring compliance with industry standards and regulations.
- Analyze and work A/R reports as directed by management.
Patient AR Representive
LA Anesthesiology Group
Baton Rouge, LA
07.2006 - 04.2009
- Processed and reviewed EOBs for accuracy and compliance, contributing to streamlined claims resolution.
- Managed patient inquiries regarding account balances and billing questions, providing timely responses to enhance patient satisfaction.
- Analyze and work A/R reports as directed by management.
- Analyzed and processed A/R reports.
Patient Account Representative
Southern Medical Corporation
Baton Rouge, LA
03.2001 - 04.2006
- Executed accurate posting of charges, payments, and adjustments into billing software.
- Achieved timely payment collections through effective patient engagement. Improved account management processes to ensure accuracy. Resolved patient inquiries efficiently, contributing to enhanced financial clarity.
- Managed billing inquiries through effective communication with insurance providers and patients to ensure accurate account information.
- Managed accounts receivable processes and ensured timely follow-up on outstanding balances.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05-1985
Data Processing Specialist - Data Analysis
Commerical College
Baton Rouge, LA05-1989
Skills
- Troubleshooting
- Team management
- Written communication
- Computer skills Proficient in Google, Microsoft word, Excel, EPIC, Cerner, and Athena
- Customer relations
- Claims processing
- Goal-oriented mindset
Timeline
Remote Patient AR Representative
Conifier Health Solutions
06.2024 - 08.2026
Collector
The NeuroMedical Center
07.2014 - 05.2024
Medical Billing Specialist
Assessment Psychological Services
11.2012 - 04.2014
Insurance Specialist
The Dermatology Clinic
05.2009 - 05.2012
Patient AR Representive
LA Anesthesiology Group
07.2006 - 04.2009
Patient Account Representative
Southern Medical Corporation
03.2001 - 04.2006
High School Diploma -
Belaire High School
Data Processing Specialist - Data Analysis
Commerical College