Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Gecolby Banks

Brandon

Summary

Diligent (Desired Position) with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. I'm a harder, people person, love to work. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance
10.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Call Center Representative

Conduent
08.2022 - 10.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

General Laborer

PepsiCo
02.2021 - 08.2022
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Completed tasks efficiently for timely project completion within set deadlines.

General Laborer

TruGreen
08.2020 - 02.2021
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.

Shift Leader

Wendy's
02.2017 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High school diploma -

Northwest Rankin High School
Flowood, MS

Skills

  • Shift Management
  • Forklift
  • Assembly
  • Landscape Maintenance
  • Warehouse Experience
  • Heavy Lifting
  • Maintenance
  • Load & Unload
  • Packaging
  • Cooking
  • Order Picking
  • Machining
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Teleperformance
10.2023 - 02.2025

Call Center Representative

Conduent
08.2022 - 10.2023

General Laborer

PepsiCo
02.2021 - 08.2022

General Laborer

TruGreen
08.2020 - 02.2021

Shift Leader

Wendy's
02.2017 - 09.2020

High school diploma -

Northwest Rankin High School

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