Gefen Krendel
Chattanooga,TN
Summary
Dynamic leader with a proven track record at Wendy's Fast Food, adept in boosting team performance and customer satisfaction. Excelled in staff management and cross-functional teamwork, enhancing operational efficiency. Skilled in customer service and safety procedures, achieving significant improvements in service delivery and workplace safety.
Overview
7
7
years of professional experience
Work History
Manger
Wendys Fast Food
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Deli Clerk
Walmart
04.2018 - 11.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
Bakery Clerk
Food City
12.2021 - 12.2022
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Cross-functional teamwork
- Clear communication
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Computer skills
- Multitasking
- Organizational skills
Languages
Hebrew
Native or Bilingual
Timeline
Manger
Wendys Fast Food
02.2022 - Current
Bakery Clerk
Food City
12.2021 - 12.2022
Deli Clerk
Walmart
04.2018 - 11.2021
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