ANGEL MARTINEZ
MIAMI,FL
Summary
Across all three roles—Sales Associate at Home Depot, Sales Associate at a car dealership, and Loader at a car wash company—key skills include excellent customer service, strong communication, and attention to detail. Each position requires the ability to work well with others, handle physical tasks, and remain flexible with work hours. In sales roles, skills in promoting products and meeting sales targets are important, while the loader role emphasizes effective management of equipment and vehicle processes. Overall, these skills ensure smooth operations and high levels of customer satisfaction in various settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Mercedez Benz
03.2023 - 07.2024
- Customer Engagement: Greet and interact with customers to understand their needs and preferences.
- Product Knowledge: Provide detailed information about Mercedes-Benz vehicles, features, and benefits.
- Demonstrations: Conduct vehicle test drives and explain the features and performance of different models.
- Sales Process: Guide customers through the purchasing process, including financing options and trade-ins.
- Relationship Building: Develop and maintain relationships with customers to encourage repeat business and referrals.
- Market Awareness: Stay informed about market trends and competitive offerings to effectively position Mercedes-Benz products.
- Customer Service: Address and resolve customer inquiries or issues professionally and promptly.
- Sales Targets: Achieve or exceed sales goals and performance metrics.
- Team Collaboration: Work with other dealership staff to ensure a seamless customer experience.
- Flexibility: Work various shifts, including evenings and weekends, to accommodate customer schedules.
Sales Associate
Home Depot
04.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Loader
Car Wash
01.2020 - 03.2021
- Guide Vehicles: Properly align cars for efficient washing.
- Operate Equipment: Use and maintain car wash machinery.
- Assist Customers: Help with vehicle loading and unloading.
- Ensure Safety: Adhere to safety protocols and procedures.
- Physical Stamina: Handle physical tasks and remain on your feet.
- Teamwork: Work effectively with colleagues to ensure smooth operations.
- Problem-Solving: Quickly address and resolve operational issues.
- Maintain Cleanliness: Keep work areas and equipment clean.
- Flexibility: Adapt to various shifts and work schedules, including weekends.
Education
High School Diploma -
Miami Senior High School
Miami, FL05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Stocking and Receiving
- Cash Handling Accuracy
- Sales expertise
- Product Sales
- Store Opening and Closing
- Merchandising knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Mercedez Benz
03.2023 - 07.2024
Sales Associate
Home Depot
04.2021 - 01.2023
Loader
Car Wash
01.2020 - 03.2021
High School Diploma -
Miami Senior High School