Gelina Cepeda
Minneapolis,MN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Supervisor
Second Harvest Heartland
Brooklyn Park, Minnesota
05.2022 - Current
- Supervised daily office operations and maintained workflow efficiency.
- Fiscal year budget planning.
- Managed inventory of office supplies and placed timely orders as needed.
- Facilitated communication between departments to enhance collaboration efforts.
- Maintained accurate records and documentation for compliance purposes.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Organized corporate events such as conferences, seminars or workshops.
- Conducted regular performance evaluations for staff members.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coded and entered daily invoices with in-house accounting software.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
Branch Manager
Enterprise Mobility
Eagan, Minnesota
06.2014 - 03.2020
- Managed daily operations ensuring efficient branch functionality.
- Trained and mentored staff on best practices and customer service.
- Implemented process improvements to enhance operational efficiency.
- Oversaw inventory management, ensuring optimal stock levels at all times.
- Conducted regular performance evaluations to guide employee development.
- Fostered a positive work environment promoting teamwork and collaboration.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Created reports summarizing operational performance metrics for senior management review.
- Performed regular audits of financial records in order to ensure accuracy.
- Established strong working relationships with external partners such as vendors and suppliers.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches when needed during peak periods or special projects.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
Education
Bachelor of Arts - Communications
Hamline University
Saint Paul, MNSkills
- Office management
- Budget planning
- Inventory management
- Compliance documentation
- Customer service
- Performance evaluation
- Process improvement
- Staff training
- Cross-department collaboration
- Effective communication
- Team leadership
- Problem solving
- Conflict resolution
- Strategic planning
- Employee management
- Event coordination
- Workflow planning
- Expense reporting
- Account reconciliation
- Clear oral/written communication
- Vendor engagement
- Inventory control
- Senior leadership support
Certification
- Exercising Leadership - Foundational Principles (edX - HarvardX)
Timeline
Office Supervisor
Second Harvest Heartland
05.2022 - Current
Branch Manager
Enterprise Mobility
06.2014 - 03.2020
Bachelor of Arts - Communications
Hamline University