Gema Castillo
Miami
Summary
Dynamic and bilingual professional with a proven track record at Felt USA, enhancing customer engagement through exceptional service. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Leveraged data management skills and a keen eye for detail to streamline processes and improve operational efficiency. Cultivates positive relationships and excels in high-stress situations, driving product and service improvements.
Overview
6
6
years of professional experience
Work History
Sales Associate
Felt USA
10.2019 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Intern
Santin & Associates PA
08.2018 - 10.2020
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Mater Academy Charter High School
Hialeah, FL06-2020
Skills
- Bilingual
- Promotional support
- Merchandise display
- Exceptional customer service
- Written and oral communication skills
- Social media
- Event planning assistance
- Data management
- Flexible schedule
- Attention to detail
Timeline
Sales Associate
Felt USA
10.2019 - Current
Intern
Santin & Associates PA
08.2018 - 10.2020
High School Diploma -
Mater Academy Charter High School
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