Gema Lopez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
CSR
Progressive Logistics
11.2022 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Window Clerk
Progressive Logistics
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Excel Center - Indianapolis
Indianapolis, IN05.2018
Skills
- Call center experience
- Complaint Handling
- Customer Service
- Professional telephone demeanor
- Microsoft Outlook
- Documentation
- Data Entry
- Scheduling
- Microsoft Excel
- Account updating
- Paperwork Processing
- Appointment Scheduling
- Filing
- Order Fulfillment
- Shipping procedures understanding
Languages
Spanish
Timeline
CSR
Progressive Logistics
11.2022 - Current
Window Clerk
Progressive Logistics
11.2022 - Current
GED -
Excel Center - Indianapolis
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