Gema Ortiz
Euless,TX
Summary
Results-driven Business Banking Manager bringing many years of experience in banking. Talents include negotiating contracts, networking with business leaders and solving routine and complex business problems. Positive and upbeat leader looking for a new professional challenge.
Overview
8
8
years of professional experience
Work History
Small Business Banking Relationship Manager
Wells Fargo
Irving, TX
09.2023 - Current
- Monitored customer accounts for changes in behavior that could indicate criminal activity.
- Evaluated customer profiles against established criteria to identify potentially suspicious activities or transactions.
- Collaborated with internal departments such as legal, compliance and audit to ensure proper processes are being followed.
- Performed due diligence reviews on high-risk customers as required by regulatory bodies.
- Maintained files, records, databases and prepared routine management reports.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Reported findings on risk exposures to senior executives and board of directors.
- Conducted anti-money laundering reviews and investigations of high risk customers and transactions.
- Performed due diligence on new clients to assess the money laundering risk associated with them.
Branch Small Business Banker
Wells Fargo
Arlington, TX
04.2022 - 09.2023
- Conducted risk assessments on loan applications to determine creditworthiness of potential borrowers.
- Ensured compliance with applicable laws and regulations governing small business lending practices at all times.
- Developed and maintained relationships with small business owners to understand their financial needs.
Personal Banker
Wells Fargo
Bedford, TX
06.2017 - 04.2022
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Followed operational standards, promoting security, risk management and compliance.
Service Manager
Wells Fargo
Grapevine, TX
06.2016 - 06.2017
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Ensured compliance with applicable laws and regulations related to services provided.
Education
Bachelor of Science - Business Administration And Management
Franklin University
Columbus, OH05-2024
Skills
- Internal fraud
- Banking ethics knowledge
- Fraud Detection
- Researching skills
- Reporting and documentation
- Incident Reporting
- Due diligence
- Community policing
- Risk Assessment
- Report Writing
- Crime Prevention
- Trend Monitoring
Accomplishments
- I graduated with honors.
Languages
Spanish
Native/ Bilingual
Timeline
Small Business Banking Relationship Manager
Wells Fargo
09.2023 - Current
Branch Small Business Banker
Wells Fargo
04.2022 - 09.2023
Personal Banker
Wells Fargo
06.2017 - 04.2022
Service Manager
Wells Fargo
06.2016 - 06.2017
Bachelor of Science - Business Administration And Management
Franklin University
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