Gemariah Homward
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
TSA Agent
TSA
07.2022 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Manager
Red Lobster Restaurant
08.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Case Manager
Elite
09.2020 - 01.2022
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
Education
Associate of Science - Criminal Justice
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY08.2023
Skills
- Passenger Screening
- Safety Violations
- Team Player
- Cool Under Pressure
- Responding to Difficult Customers
- Upselling Products and Services
Dancer
I have been dancing since I was a little girl.
Timeline
TSA Agent
TSA
07.2022 - Current
Manager
Red Lobster Restaurant
08.2021 - 01.2022
Case Manager
Elite
09.2020 - 01.2022
Associate of Science - Criminal Justice
SUNY College of Agriculture & Technology At Morrisville
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