Gemma Crawford
Plainfield,IN
Summary
Proven track record in enhancing customer experiences and sales development, notably at Speck’s Pet Supplies. Excelled in customer needs assessment and verbal communication, fostering significant customer loyalty. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive and efficient work environment. Achieved notable improvements in sales strategies and store operations.
Overview
3
3
years of professional experience
Work History
Sales Associate
Speck’s Pet Supplies
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions and concerns about sizing, brands, individual items, and all things pet related.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Food Pantry Volunteer
Our Shepherd Lutheran Church
06.2021 - 07.2022
- Greeted community members upon arrival to create welcoming environment.
- Engaged with community members to offer information about available resources for housing, clothing and utilities assistance.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
Education
Plainfield High School
Plainfield, IN05.2025
Skills
- Customer Needs Assessment
- Order Processing
- Product Sales
- Reliable and punctual
- Store Opening and Closing
- Cash Register Operation
- Inventory Control
- Sales Development
- Verbal/written communication
- Multi-tasking strength
- Exceptional Customer Service
- Teamwork and Collaboration
- Retail Store Operations
- Cash Handling
- Flexible Schedule
- Meeting deadlines
- Problem-Solving
- Sales Strategies
Additional Information
I'm currently a future sailor in the US Navy's delayed enlistment program and will be shipping off for basic training July 8th, 2025. I attend physical training meetings the first Tuesday of each month.
Timeline
Sales Associate
Speck’s Pet Supplies
08.2022 - 07.2024
Food Pantry Volunteer
Our Shepherd Lutheran Church
06.2021 - 07.2022
Plainfield High School
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