Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Leslie Leon

Ridgewood,NY

Summary

Hard-working, liberal arts major (3.5 GPA) currently attending La Guardia Community College. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and retail sales skills to successfully fill the Direct Salesperson role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

787 COFFEE
New York, New York
03.2024 - 07.2025
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between different departments within the organization.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Lead Barista

787 COFFEE
NEW YORK , NY
02.2024 - 07.2025
  • Provided coaching and feedback to staff members regarding performance expectations.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
  • Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.

Retail Sales Associate

Namaste Bookshop
Manhattan, NY
04.2022 - 02.2024
  • Organized displays to attract customers and promote sales.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Waitress

Mama Pisco
Maspeth, NY
03.2021 - 09.2022
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Answering phones to take reservations or to-go orders, and by greeting seating, also used cash registers and credit card machines to cash out customers.
  • Participated in team meetings to discuss new menu items or changes in policy

New Media Arts Teaching Internship

Educational Video Center
Manhattan, NY
06.2019 - 08.2019
  • Teaching peers the technical skills
  • industry-standard digital imaging
  • video production and website design
  • Shot composition, lighting basics, editing using Photoshop & Premiere, and storyboarding

Education

Bachelor of Arts - Libert Arts

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2024

Skills

  • Team building
  • Office administration
  • Marketing strategy
  • Schedule management
  • Administrative support
  • Cash deposit preparation
  • First Aid/CPR
  • Time management

Languages

Spanish
Native/ Bilingual
Catalan
Native/ Bilingual

Certification

  • Adult and Pediatric First Aid/CPR/AED

Timeline

Administrative Assistant

787 COFFEE
03.2024 - 07.2025

Lead Barista

787 COFFEE
02.2024 - 07.2025

Retail Sales Associate

Namaste Bookshop
04.2022 - 02.2024

Waitress

Mama Pisco
03.2021 - 09.2022

New Media Arts Teaching Internship

Educational Video Center
06.2019 - 08.2019

Bachelor of Arts - Libert Arts

LaGuardia Community College of The City University of New York

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