ROSHANIE HUBLAL
Jamaica
Summary
Passionate and extremely motivated Administrative Assistant with over 11 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Allen School of Health Sciences
Jamaica
08.2019 - Current
- Provided direct support for the Director of School Operations, such as correspondence, scheduling, ordering and clerical duties.
- Served on a team that created short-and long term schools' objectives in accordance with principal's goals (student's attendance, and students' immunizations).
- Handled environment with constant interruptions, while maintaining good judgment regarding priority tasks, safety issues and overall support.
- Used office equipment and have a willingness to learn new programs/functions as they become available.
- Performed other duties as required to maintain the school program, support directors, teachers and provide services for students.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Financial Aid Advisor ( Part Time )
Allen School of Health Sciences
Jamaica
04.2019 - 08.2019
- Provides advice and counsel about available financial aid opportunities, eligibility requirements and the application process to students and parents; analyzes and evaluates financial aid eligibility for students.
- Conducts student orientations, entrance and exit interviews in accordance with federal, university and agency guidelines.
- Reviews loan related financial documents for accuracy and provides signature approval/disapproval.
- Performs miscellaneous job-related duties as assigned.
Administrative Assistant
Premier Health Pharmacy
College Point
02.2016 - 03.2019
- Develop administrative procedures to streamline office functions.
- Maintain confidentiality regarding patients insurance and credit card information.
- Executed record filing system to improve document organization and management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to patients.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
U.S Lawns, Inc
Orlando
06.2014 - 12.2015
- Monitored work order activity and provided reports to Account Manager.
- Answered 4 incoming lines and attended to 20-30 customers daily regarding concerns or issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Executive Administrative Assistant
HELP/PSI, Inc
Briarwood
07.2008 - 02.2014
- Prepared presentations, materials and documentation for use by Chief Financial Officer in meetings and engagements.
- Provided exceptional comprehensive and proactive support to CFO and other financial senior management.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability and payroll expenses.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained confidentiality regarding sensitive data and financial information.
- Processed payroll and reconcile employee time sheets.
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant
Help/Project Samaritan Inc
New York
05.2006 - 07.2008
- Greeted visitors entering the office, determine the nature and purpose of visit and directed them to the appropriate departments.
- Provided administrative support to executives by coordinating board and staff meetings and events.
- Ensured accuracy of all data reports and financial transactions for all executive members.
- Utilized effective communicationsation and negotiation skills while working with company clients.
- Screened all incoming calls and redirect to appropriate team members.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Maintain office supplies inventories.
Education
BBA - Business Administration
Berkeley College
Skills
- Organization Communications
- Team building
- Problem resolution
- Team management
- Business correspondence
- Document conversion
- Records management
- Information security
- Conference planning
- Documentation and control
- Mail handling
- Accounting familiarity
- Customer and client relations
- AP/AR proficiency
- Relationship building
- Attendance record
- Travel planning
- Telephone Etiquette
Timeline
Administrative Assistant
Allen School of Health Sciences
08.2019 - Current
Financial Aid Advisor ( Part Time )
Allen School of Health Sciences
04.2019 - 08.2019
Administrative Assistant
Premier Health Pharmacy
02.2016 - 03.2019
Customer Service Representative
U.S Lawns, Inc
06.2014 - 12.2015
Executive Administrative Assistant
HELP/PSI, Inc
07.2008 - 02.2014
Administrative Assistant
Help/Project Samaritan Inc
05.2006 - 07.2008
BBA - Business Administration
Berkeley College